Operations Supervisor
7 days ago
Come grow with us.
We're building an exciting, fast-growing business filled with opportunities to improve lives one critical shipment at a time. At American Expediting, you'll grow, learn, and have some fun along the way. We empower employees in all locations nationwide to succeed at every level and develop new skills. Our culture is all about collaboration and communication – we operate as a team and support each other in everything we do.
Position: Operations Supervisor
Location: Ottawa, Ontario
Job Id: 844
# of Openings: 1
ABOUT THE COMPANY: American Expediting in Canada operating as "Starship Logistics" is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.
SUMMARY: The Operations Supervisor will manage the flow of work ensuring all shipments are efficiently processed, recovered, and dispatched to meet time-critical deadlines required by clients. Oversight will include customer service and order intake, dispatch, customer inquiries and escalations, and warehouse functionality.
REPORTS TO: Operations Manager
RESPONSIBILITIES:
- Lead and supervise a team through optimal performance
- Assist with the development monitoring of KPIs, analysis of repetitive operational problems
- Monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames
- Work with customers to ensure that collection requirements are met and that they are always kept informed during the process to ensure visibility
- Communicate with all offices and local service providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times
- Ensure shift patterns are maintained to meet the 24/7 coverage requirement
- Develop skills in preparation of operations manager position including managing customer and work flow escalations, market analysis, and key financial and performance indicators to drive business needs.
SKILLS:
- Excellent communication skills with the ability to influence others
- Excellent problem solving and prioritization skills essential
- Ability to multitask and stay organized
- Ability to hold your team accountable
QUALIFICATIONS:
- Bilingual English/French in spoken and written communication required
- Experience in supervising a customer service / dispatch environment
- Experience in same day delivery is a plus
- Flexibility in working hours required to support weekend and 24/7 hours of coverage required
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