Customer Success Manager

3 weeks ago


Burnaby, British Columbia, Canada Zen Educate Full time
Location: Vancouver

Type: Full-Time

Hybrid role: 3-4 days a week in office

Salary:$110-116K CAD

About Zen Educate:

Zen Educate is a well-funded, hyper-growth scale-up with significant traction in the US and UK. We are rapidly expanding our team and looking for leaders to launch and scale new US cities and regions.

Zen is a marketplace platform that connects schools with educators. Schools are in dire need of affordable staffing support - particularly for special education students who have grown as a proportion of the student body since COVID. Educators are also in need of flexible, competitively paid work that helps them break into, stay, and grow their career in education.

We are on a mission to change the world of education, get students the support that they deserve at a rate that schools can afford, and stop the cycle of persistent educator shortages. Our purpose-built platform dramatically improves system efficiencies and creates a world-class user experience - schools save money, and educators earn more

This is your chance to join at the ground floor and make a real difference. Your leadership will not only shape the future of Zen Educate but also impact the wider education system. Join us to make an impact on the lives of students and educators.

Responsibilities:

1. Radical revenue ownership: Lead consistent revenue growth in Minneapolis month over month, and year over year.
2. Strategic leadership: Own the overall end-to-end delivery of Minneapolis-St.Paul's growth including the strategic planning, hiring, coaching, and launch of new district and charter partnerships.
3. Build a high performing team: Coach a strong commercial team of Account Managers to continuously improve customer experience, product adoption, and grow revenue.
4. Collaborate with other teams: Work closely with Product, Educator Onboarding, Marketing, and Sales teams to ensure success.
5. Delight your customers: Foster strategic partnerships with education leaders and key district accounts.
6. Systems and process improvement: Build and iterate on systems and processes supporting team efficiency.
7. Be hands on: Engage with schools and in-person team interactions.
8. Be an entrepreneur: Act as the CEO of your region, pushing boundaries to grow the business.

What We Offer:

1. Career Progression: Opportunities for leadership growth and strategy shaping.
2. Social Impact: Contribute to a mission-driven company focused on education.
3. Ownership: Generous stock option grants for all employees.
4. Learning Environment: Focus on personal and professional development.

What We're Looking For:

1. Top Performers: Proven track record of hitting revenue targets.
2. Radical ownership: Ability to lead team success and revenue growth.
3. Revenue leadership: At least 2 years in a revenue leadership role.
4. Customer account management: 2-5 years in a Customer Success, Sales, Partnerships, or Account Manager role.
5. Passion for Education: Commitment to positively impacting education.
6. Strong Bias to Action: Proven ability to act with urgency.
7. Grit: History of resilience and hard work.
8. Coachability: Thrives in a feedback-rich environment.
9. Work ethic: High standards and commitment to excellence.
10. Think systematically: Ability to problem solve in a complex educational environment.

What's in it for you?

1. Mission-driven work that makes a difference.
2. Fun-loving, tight-knit team.
3. Travel opportunities across the US.
4. Competitive salary.
5. Ownership in the company through option grants.
6. 20 days of vacation & 9 federal holidays.
7. Health Insurance.
8. 401k.

Diversity and Inclusion:

At Zen, we strive to build a culture of equity and inclusion, where everyone is respected and valued. We welcome applicants with diverse backgrounds and experiences, believing that diversity strengthens our team.

#J-18808-Ljbffr

  • Burnaby, British Columbia, Canada Themis Solutions Inc. Full time

    OverviewCliovision is a cloud-based legal software, seeking an accomplished Marketing Manager Customer Success to join our highly motivated Customer Marketing Team.This is a dynamic role requiring strong problem-solving skills, relationship building expertise and data-driven decision making.


  • Burnaby, British Columbia, Canada Themis Solutions Inc. Full time

    We are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our Customer Marketing Team, you will play a vital role in helping our customers achieve their goals.About the Role:The Customer Experience Manager will lead Clio's customer advocacy efforts, focusing on building programs that celebrate our customers and elevate...


  • Burnaby, British Columbia, Canada Themis Solutions Inc. Full time

    We are seeking a Client Success Strategist to join our Customer Marketing Team. As a key member of our team, you will play a vital role in helping our customers achieve their goals.About the Role:The Client Success Strategist will be responsible for developing and executing client success strategies that drive customer engagement and retention. You will work...


  • Burnaby, British Columbia, Canada Moonshot Marketing Full time

    About UsMoonshot Marketing creates comprehensive strategies that resonate with audiences and help establish strong connections through personalized marketing techniques. Our company is dedicated to the growth of our clients as well as the personal and professional development of our staff.We strive to create a work environment that acknowledges and...


  • Burnaby, British Columbia, Canada Scotiabank Full time

    As a Senior Financial Advisor at Scotiabank, you will have the opportunity to make a real difference in the lives of our customers. Our goal is to provide exceptional service and build lasting relationships with our customers, and we need talented individuals like you to help us achieve that goal.About the JobThis is a key role within our Canadian Banking...


  • Burnaby, British Columbia, Canada ADP, Inc. Full time

    ADP is hiring a Client Success Relationship Manager- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?- Are you looking to be yourself in a culture that values equity, inclusion, and belonging...


  • Burnaby, British Columbia, Canada Ideal Siding Full time

    ResponsibilitiesThis role includes:Developing and implementing call center strategies to enhance customer satisfaction, efficiency, and retention.Leading, mentoring, and managing the call center team, fostering a culture of excellence, accountability, and performance.Serving as a point of escalation for complex customer inquiries or disputes, ensuring timely...


  • Burnaby, British Columbia, Canada Scotiabank Full time

    About UsAt Scotiabank, we are dedicated to helping our customers, their families and their communities achieve success. Our purpose is to help people and businesses prosper, and we do this through a broad range of advice, products and services.Our ValuesWe value our customers, our employees and our communities. We strive to make a positive impact on the...


  • Burnaby, British Columbia, Canada Themis Solutions Inc. Full time

    Position OverviewWe are looking for a results-driven professional to join our Customer Success team as a Senior Implementation Manager.This role is ideal for someone with a strong background in project management, implementation consulting, or customer success.ResponsibilitiesLead the implementation of our software solutions for high-value customers,...


  • Burnaby, British Columbia, Canada Houle Electric Canada Full time

    At Houle Electric Canada, we are dedicated to delivering safe, reliable power for the future. As a leading electrical contractor and systems integrator, we strive to create value for our customers through innovative solutions that meet their unique needs.About This OpportunityWe are currently seeking a highly skilled Service Coordinator, Controls to join our...


  • Burnaby, British Columbia, Canada Intello Technologies Inc. Full time

    We're seeking a highly motivated and results-driven individual to fill the role of Store Manager at Intello Technologies Inc. As a leader in our retail team, you'll be responsible for developing and executing strategies that drive sales and customer engagement.We're looking for someone who can bring a sense of ownership and entrepreneurial spirit to running...


  • Burnaby, British Columbia, Canada American Income Life AO - Melinda-Rae Lyse Full time

    Job OverviewAs a dynamic Sales Manager, you will be responsible for leading and inspiring a team of dedicated customer service and sales professionals to achieve and exceed targets. You will leverage cutting-edge technology to streamline processes, making your work efficient and effective.Key Responsibilities:Lead and motivate a team of customer service and...


  • Burnaby, British Columbia, Canada Vancouver Handyman Services Full time

    Vancouver Handyman Services is a reputable, locally-owned home improvement company dedicated to delivering exceptional customer service and quality workmanship. Our fast-paced local office has an opening for a full-time Customer Service Representative. We are seeking a highly motivated individual who can provide top-notch support to our customers and team.We...


  • Burnaby, British Columbia, Canada SM Agency Full time

    About Our TeamWe're a dynamic team at SM Agency looking for a highly motivated and detail-oriented Virtual Customer Service Specialist to join our team. As a Virtual Customer Service Specialist, you will be responsible for delivering exceptional customer service to our clients and helping them with their insurance needs.Main ResponsibilitiesAddress client...


  • Burnaby, British Columbia, Canada Scotiabank Full time

    Title: Customer Experience Associate (Canada)Requisition ID: 220286Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...


  • Burnaby, British Columbia, Canada GreenBC Network Full time

    Job Description Job Description Location: Burnaby, BC   Category: Customer Service and Support Sales and MarketingJob Type: Full TimeWe are looking for an ENTRY-LEVEL Marketing/Sales/Customer Service Representatives tojoin our team You will be responsible for overseeing marketing policies and programs, as wellas identify areas of improvement to increase...


  • Burnaby, British Columbia, Canada Scotiabank Full time

    Company OverviewScotiabank is a leading bank in the Americas. We help our customers, their families and their communities achieve success through a broad range of advice, products and services.We are guided by our purpose: for every future.Job DescriptionAs a Customer Experience Associate, you will be the face, character and heart of our branches. You will...


  • Burnaby, British Columbia, Canada Themis Solutions Inc. Full time

    Job DescriptionThe Senior Marketing Manager Customer Engagement will be responsible for developing and implementing customer engagement initiatives that showcase Clio's market leadership.As a senior leader in our marketing department, you will leverage your experience and expertise to build relationships with top-tier customers, create compelling content and...


  • Burnaby, British Columbia, Canada Vecima Networks Inc. Full time

    Customer Experience Representative - BilingualJob Category: Customer Service / SupportRequisition Number: CUSTO001476Posted: February 26, 2025Type: Full-TimeWork Model: HybridLocationBurnaby, BCDescriptionVecima's Telematics Division is fueled by the innovation, leadership and passion of today's top talent. Our product is the most successful Internet of...


  • Burnaby, British Columbia, Canada Fusionsecurity Full time

    Join us at Fusionsecurity and take your sales career to new heights! We are seeking a highly skilled Sales and Customer Service Representative to join our team.\rIn this role, you will be responsible for delivering our value proposition to industry leading organizations throughout British Columbia. You will be the master of your sales cycle start to finish,...