Operations Manager for Customer Support

4 days ago


Burnaby, British Columbia, Canada Ideal Siding Full time
Responsibilities

This role includes:

  • Developing and implementing call center strategies to enhance customer satisfaction, efficiency, and retention.
  • Leading, mentoring, and managing the call center team, fostering a culture of excellence, accountability, and performance.
  • Serving as a point of escalation for complex customer inquiries or disputes, ensuring timely and effective resolution.

The successful candidate will also work with internal teams to refine call center processes and ensure alignment across departments.



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