Quality Assurance Coordinator

4 weeks ago

Guelph, Ontario, Canada Wurth Canada Limited Full time
Quality Assurance Coordinator - Guelph, Ontario

Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth

If you want to make a difference and energize your career, Wurth Canada has a great opportunity for you. We are looking for a Product Quality Specialist with prior experience in quality control.

Our employees enjoy:

- A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
- A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
- Strong compensation
- Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan
- 3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
- A solid onboarding plan with a 6-month mentoring program for new employees
- A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
- An open-door environment that promotes close collaboration within all levels of the organization
- Continued professional development within a privately owned global company that offers both stability and growth opportunities.
- Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and an outdoor patio in the summer.

NOTE: This is a hybrid role with minimum 3 days in the office.

Reporting to the VP of Product and Promotions, you will be responsible for:

- Supporting Quality Control for the warehouse and product team by managing concerns raised by customers, stock checks, recalls and completing investigations.
- Managing concerns raised on incoming goods (product type, quantity, packaging/labelling, paperwork) with Purchasing, Product, and Suppliers.
- Following-up on quality issues with Purchasing, Product and Compliance and escalating to suppliers/key stakeholders.
- Supporting in returning defective product to vendors and reworking products as needed (relabel or repacking).
- Collecting feedback and pulling reports monthly or daily to analyze where potential product issues lie and communicate to the Product Managers along with suppliers for next steps.
- Keeping up to date with defective products that get returned to the warehouse to ensure we remain customer centric.
- Completing testing on returned products from Sales Reps / Customers to find root cause analysis of issues and to ensure they are indeed a quality issue.
- Remaining up to date on quarantined items when it comes to mislabels, expiry dates and any other possible defective product and ensure affected stock is segregated from good stock. Reports must be maintained.
- Participating in product training whether online or in-person to have a better understanding of the products that are carried by Wurth Canada. Keep knowledge up to date.
- Participating in ride-alongs or other opportunities to connect with cross-functional colleagues and better understand the needs of our sales force and customers.
- Building relationships and modeling behaviour in line with our cultural attributes of high-performance.

What YOU will bring to this role:

- Degree / diploma in Business, Project Management and/or Marketing
- A minimum of 1-3 years in a similar capacity; a minimum of 1 year of Industry experience
- Self-starter who can perform in a fast-paced and dynamic environment.
- Effective in managing priorities and working time.
- Strong cross-functional collaborator who can create authentic relationships with colleagues.
- Good communication skills with the ability to work effectively with all levels of an organization, both internally and externally.
- Effective organizer and project manager who can balance project work with urgent day-to-day tasks.
- Keen self-awareness and alignment with a workplace culture that is built on humanistic values and continuous improvement.
- Adept and interested in understanding business needs and working to achieve the company's vision and goals.
- Intermediate level of proficiency with MS Office (Word, Excel and PowerPoint).
- Bilingual in English and French (verbal and written) an asset.
- Ability to travel (within Canada) and work flexible hours as needed.

Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.

We encourage you to apply even if you do not meet all requirements. Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry. We value career development and growth. However, a strong cultural fit is necessary

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