Quality Assurance Supervisor

Who we are:

As a family-owned company since 1968 — NOW produces high-quality natural and organic products in supplements, essential oils, foods, personal care beauty and more. We are a respected leader in the natural products industry, with a mission to provide products and services that empower people to lead healthier lives.

A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.

Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.

Job Title:

Quality Assurance Supervisor

Location:

In-person, onsite in Guelph, ON

Scope for the position:

Responsible for supervising the day-to-day operations of the Quality Assurance Team to uphold the highest levels of product quality, safety and compliance with regulatory requirements. Supervises the implementation, development, and continuous improvement of food safety programs within the facility.

Basic function of the position:

This role supervises employees in the Quality Assurance department and ensures compliance with Quality standards and regulations while driving a strong culture of food safety and quality across the site.

Duties and Responsibilities:

• Monitor quality assurance activities and procedures to ensure compliance with food safety regulations and customer requirements.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensure timely and accurate reporting of quality issues, complaint investigations and corrective actions to management.
• Effectively coordinates and leads the Quality Assurance team on daily activities with a strong emphasis on employee development, product quality and safety.
• Supervise ongoing Quality projects, ensuring timelines and project milestones are met.
• Acts as SQF Practitioner. Assists with the development, implementation, review and maintenance of the SQF system, including food safety fundamentals and food safety plan. Takes appropriate action to ensure the integrity of the SQF system and communicates to all relevant personnel all information essential to ensure the effective implementation and maintenance of the SQF system.
• Assists department Manager in developing and delivering comprehensive training on GMPs, personal hygiene, and food safety policies for all staff.
• Participates in and supports all internal, third party and regulatory audits and any necessary corrective action plans.
• Supervises the supplier approval program, change control and product stability programs.
• Conduct thorough risk assessments for out of specification products as needed.
• Assists in the writing and review of Standard Operating Procedures
• Suggests and implements continuous improvement ideas and changes in work instructions, procedures, resources, and training needs.
• Maintain accurate records and documentation related to food safety programs, audits, corrective actions, and incidents.
• Collaborate cross-functionally with operations, production, and other departments to uphold food safety, quality assurance, and regulatory compliance.
• Investigate and address any food safety incidents promptly.
• Participate in the coordination and execution of product recalls and withdrawals as needed.
• Performs other duties as assigned.

Required qualifications, education, experience, training, skills, background, and certifications:

• Bachelor's degree four-year college or university with major in a science field (i.e. Chemistry, Biology).
• Excellent time management, attention to detail, verbal and written communication skills, listening, decision-making and troubleshooting skills.
• Must possess strong organizational skills, be a self-starter and able to handle multiple tasks.
• Must possess professional attitude and be able to work well with peers and management. Ability to train others.
• Ability to work and communicate with regulatory inspectors (CFIA, Health Canada)
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
• Ability to read, analyze and interpret technical procedures and governmental regulations.
• Ability to write reports and procedures and effectively present information and respond to questions from managers, employees or visitors.
• Quality - Strong attention to detail skills required
• Leads Change and Innovation – Challenges the status quo, embraces technology and process improvements, gathers ideas of others, high level of adaptability
• Ability to work well under pressure and prioritize tasks in a fast-paced environment.
• Communicates Proactively and Effectively – Communicates clearly, candidly, directly and concisely. Engages people and helps them understand change, provides feedback, articulates clearly, and actively listens. Ability to lead and work with cross functional teams.
• Problem-Solving – Reacts quickly and appropriately to opportunities and problems and makes sound decisions. Strong analytical skills to troubleshoot and resolve issues.
• Ability to travel to USA
• Works around ingredients such as vitamins, minerals, amino acids, botanicals, etc. and chemicals such as alcohol, that may require respiratory protection.
• Minimum five (3) years related experience in Quality Assurance in a regulated industry; or relevant experience.
• Experience in a cGMP manufacturing environment, preferably dietary supplements, foods or pharmaceuticals, required.
• Minimum two (2) year experience in a Quality Assurance or Quality Control leadership role.
• Experience in internal and external auditing, change control procedures, and GMP compliance and enforcement is required.
• Intermediate to advanced skill level in Microsoft Outlook, Word, Excel, and PowerPoint.
• Comprehensive knowledge and understanding of GFSI standards, HACCP and GMP standards.
• Strong knowledge of Canadian Natural Health Product and Food regulations.

How to apply:

Qualified candidates can apply through Indeed, LinkedIn or submit their resumes to Please note, emails need to have the Job Title (Quality Assurance Supervisor) in the subject line.

Our Human Resources Team will be in touch if your qualifications match our needs. Please be advised that due to the high volume of applications, only candidates that have been selected for next steps will be contacted.

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