Senior Director, Personal Banking Delivery PMO

Job Description What is the opportunity? As part of the Value Office team, the Senior Director, Personal Banking Delivery PMO will be accountable for the successful delivery of Personal Banking’s project portfolio. This involves leading, directing, and overseeing the activities of the Project Management Office team on projects of very high value (benefit/cost), complexity, and uncertainty, ensuring delivery within approved timeframes, scope, and budget. You will provide leadership to drive excellence in the project management practice, ensuring high performance, delivery, and implementation. Additionally, you will foster a strong talent pipeline, high employee engagement, a superior client experience, and sustainable value creation for RBC shareholders. You are accountable for ensuring projects align with RBC’s enterprise project management disciplines while continuously assessing and refining processes, approaches, and plans to optimize execution. What will you do? - Lead a large team of project management directors, project managers, and business analysts, overseeing 65+ FTE as a "team of teams" people leader, with a focus on removing roadblocks, capability building, and integrating AI in PM/BA roles - Ensure adherence to enterprise program/project practices, including enabling dotted-line sub-PMOs (Regulatory, Digital, RBC Bank US, Caribbean) - Optimize resource capacity and engage with leaders/project sponsors to ensure initial guardrails for work balance key considerations, including governance requirements - Drive employee engagement and development through performance management, talent/succession planning, change leadership, and reward/recognition programs - Build staffing capabilities and talent pipelines to support evolving program demands and strengthen succession planning for critical roles - Ensure project teams follow RBC’s Program Management Framework, conducting risk assessments, contingency planning, and post-project reviews, while aligning roadmaps and implementation plans with executive approvals - Promote innovation and best practices, drive business value through business case creation and benefit metrics, and ensure project vision translates into executable program scope and design - Cultivate strong stakeholder relationships, deliver superior client experiences, collaborate cross-functionally, and provide timely updates to senior leadership with expertise in operational issues and organizational change management What do you need to succeed? Must Have: - Demonstrated leadership ability, including exceptional people management skills and experience building and leading large, high-performing teams that deliver superior results - Ability to manage and articulate thoughts to senior leaders, focusing them on key decisions and outcomes, with advanced negotiation and influencing skills through talent leadership, partnering, and collaboration - Proven track record of maintaining strong relationships across junior and senior stakeholders and demonstrated leadership in cross-unit and cross-functional cooperation and information sharing - Experience leading programs with very high level of value (benefit/cost), complexity, and uncertainty involving multiple stakeholders (e.g., finance, businesses, T&O, Enterprise) - Strong strategic business acumen and flexibility to adapt and pivot as priorities shift - Undergraduate degree (required) Nice to Have: - MBA - Change Management certification or Agile Management Framework certification - PMP and/or PgMP certification - Experience managing teams responsible for: large, multi-year business projects, projects with third party vendors or projects with significant technical components What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. - A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable - Leaders who support your development through coaching and managing opportunities - Ability to make a difference and lasting impact - Work in a dynamic, collaborative, progressive, and high-performing team - Access to a variety of job opportunities across business and geographies Job Skills Adaptability, Business Appraisals, Change Controls, Commercial Acumen, Critical Thinking, Decision Making, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-01-23 Application Deadline: 2026-02-06 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.