Customer Service Representative

Posted Tuesday, March 25, 2025 at 6:00 AM | Expires Wednesday, April 9, 2025 at 5:59 AM

De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs worldwide.

Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.

Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.

Profile

We are currently seeking a Customer Service Representative to join our team in Calgary. This role serves as the primary point of contact for operators, maintainers and distributors, ensuring exceptional support for spares sales and services for the Global Legacy Dash 1-7 as well as our Aerial Fire Fighting customer base. The successful candidate will be responsible for managing customer inquiries, managing sales orders, administering customer feedback, and working closely with internal teams to drive continuous improvement. This position requires participation in a 24/7 Aircraft on Ground (AOG) support rotation to maintain operational efficiency.

Key Responsibilities

1. Act as the main liaison for customer inquiries, ensuring prompt and professional responses.
2. Process and oversee customer sales orders to ensure timely fulfillment.
3. Investigate root causes in collaboration with the Quality team and recommend corrective actions.
4. Work closely with fellow Customer Service Representatives to develop solutions for customer challenges.
5. Identify opportunities to enhance process and procedures for increased efficiency and customer satisfaction.
6. Recognize and support opportunities for new or incremental business relationships.
7. Gather and analyze customer data to support the development of executive presentation materials.

Qualifications & Experience

1. Bachelor’s Degree or Diploma in Supply Chain, Business Administration or Warehouse/Logistics Management is considered an asset.
2. Minimum 5+ Years in Supply Chain, Warehouse or Logistics roles.
3. Aviation experience is considered an asset.
4. Minimum 1 year Customer Service Experience.

Skills

1. Intermediate proficiency throughout the MS Office Suite (specifically Outlook, MS Teams, Excel, and Power BI)
2. Intermediate proficiency within ERP software (ie. IFS, Visual, etc.)

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.

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