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Clinical Services Representative I
4 weeks ago
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Job Category: Staff & Executive - Administrative & Support
Department: RHG-RWJ Neurosurgery Clinic
Overview
New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university-wide, RBHS includes eight schools, a behavioral health network, and six centers and institutes that focus on cancer treatment and research, neuroscience, clinical and translational research, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state including New Brunswick, Piscataway, Newark, Scotch Plains, Somerset, Blackwood, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Clinical Services Representative I for the Neurosurgery Clinic at the Robert Wood Johnson Medical School. Under general supervision, carries out a variety of front-desk services related to cash collection and serves as a receptionist.
Key Responsibilities:
- Registers patients presenting for treatment; enters all biographic and insurance information into computer system.
- Obtains a copy of patients’ Medicaid/Medicaid HMO card and verifies and updates information as needed; ensures that the designated insurance co-payment is collected before patient is seen by student.
- Responsible for the collection and posting of patients’ payments.
- Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.
- Prepares and balances receipts daily for the bank deposits.
- Responsible for requesting charts for next day and ensuring that they are received.
- Calls patients with scheduling recall reminders and advises them as needed to make payments; arranges for scheduling with financial coordinator if required.
Position Status: Full Time
Work Arrangement: This position requires a fully on-site work arrangement.
Qualifications
Minimum Education and Experience:
- Three (3) years of experience in physician, hospital or health center billing setting, including management of various types of insurance billing processes.
Required Knowledge, Skills, and Abilities:
- Bi-lingual (English/Spanish) skills.
- Knowledge of medical terminology.
- Must be familiar with the billing practices of Medicaid and Medicare.
- Requires working with office equipment and confidential patient records and correspondence.
- Required to proofread and check documents for accuracy.
Preferred Qualifications:
- Candidates having experience working in a Federally Qualified Health Center a plus.
Physical Demands and Work Environment
Physical Demands:
- Standing, walking, bending and talking.
- Must be able to lift and move supply boxes, 10 pounds.
Work Environment:
- Clinic and office operations.
- Moderate noise.
Special Conditions
- May require working evenings and/or Saturdays.
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law.
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