Manager, Corporate Services

3 weeks ago

Ottawa, Ontario, Canada Export Development Canada Full time
- Manager, Corporate Services (00051S)

Posting Date:

Feb 14, 2025, 1:23:18 PM

Primary Location:

Job Type:

Permanent

Schedule:

Full-time

Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.

When you join our team, you'll be helping Canadian businesses learn the endless possibilities that open to them through export and help bring their vision, passion, and innovation to the world. Your knowledge and expertise will support more than 25,000 Canadian businesses and their customers in as many as 200 markets worldwide. You'll work amongst the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you'll know that you're making an impact every day – for businesses, for Canada and for the people you work with.

Are you ready to make an impact? Join EDC, recognized as a Top 100 and Top Family-Friendly Employer, as we take on the risk so Canadian businesses can take on the world. #LI-Hybrid

Team & Job Overview

The EDC Corporate Services team is currently looking for an enthusiastic, self-motivated and customer-centric leader to fill the role of Manager, Corporate Services Operations.

This individual will lead this new team of currently 8 professionals responsible for delivering a wide range of essential services to both EDC and FinDev Canada. The successful candidate will ensure the smooth operation of day-to-day facilities requests, mailroom management, office supplies management, furniture inventory, hospitality and event support, regional office administrative support, the corporate travel program, and other related employee needs.

Key Responsibilities

- Lead and manage the new Corporate Services Operations team, ensuring high levels of service delivery and operational efficiency.
- Oversee the corporate services, including facilities management, travel, events, hospitality, mailroom, and regional office administrative support in major community hubs.
- Set a clear vision and goals for the team. Develop and implement strategies to measure and enhance service quality and operational performance.
- Build strong relationships with internal stakeholders to understand their needs and identify opportunities for improvement.
- Ensure compliance with relevant codes, regulations, policies and directives, including those related to facilities management, travel, hospitality, and events.
- Monitor and analyze service performance data and industry best practices to identify trends and execute improvements. Ensure the team meets and evolves with the needs of the organization.
- Manage vendor relationships and negotiate contracts to ensure competitive pricing and high service levels. Strive to optimize costs and achieve savings.
- Foster a collaborative and supportive team environment, promoting cross-training and professional development.

Screening Criteria

- Degree in Business Administration, Facilities or Administrative Services Management, or related disciplines.
- 7 to 10 years of experience in corporate/client services or facilities management, including a minimum of 3 years in a supervisory role.
- Strong leadership and team management skills.
- Excellent communication skills, both written and verbal.
- Bilingualism in both official languages (English and French).
- Exceptional interpersonal, customer service, and relationship-building skills.
- Knowledge of the Government of Canada's relevant directives, notably on travel, hospitality, conference, and events.

Asset

- Master's degree in a relevant field, and/or relevant professional certifications.
- Experience or knowledge of the public sector practices.
- Manager, Corporate Services 19: Salaries typically range from $109,810 to $146,413 annually, based on qualifications and experiences, plus a performance-based incentive.

Location

- Export Development Canada is a hybrid work environment.
- This role may be performed from EDC's headquarters in Ottawa.
- Relocation assistance is available for eligible candidates.

EDC's Commitment to Employment Equity

EDC is committed to employment equity and achieving a diverse workforce. EDC actively encourages applications from women, Aboriginal peoples, visible minorities, persons with disabilities and members of the 2SLGBTQI+ community. If selected for an interview, please advise us if you need any special accommodation.

How to apply
Only candidates selected for an interview will be contacted. Application deadline: Mar 8, 2025, 4:59:00 AM. EDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation. Candidates must meet the requisite government security screening requirements.

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