Delivery Manager, Ecommerce

3 weeks ago

Edmonton, Canada Voilà Full time

**Requisition ID**:171997

**Career Group**:Distribution Centre Management

**Job Category**:E-commerce Delivery Ops & Cust

**Travel Requirements**:0 - 10%

**Job Type**:Full-Time

**Country**:Canada (CA)

**Province**:Alberta

**City**:Edmonton

**Location**:4007 Edmonton Spoke

**Postal Code**:T6W 1A3

Voila.ca is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voila by Sobeys and Voila par IGA will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.

**All career opportunities will be open a minimum of 5 business days from the date of posting.**

**Overview**:
Lead the Voilà Home Delivery function by leading the Delivery Team in offering. Manage a large, mature team through partnership with cross-functional partners at CFC and Spoke locations. Drive on time delivery, superior drive quality, and a world class customer service experience. Seek to continuously improve operations to offer consistently outstanding service to our customers.
- Supports the Delivery Operations at the Delivery hub in Edmonton; partnering with various cross-functional partners.
- Develop a high performing team; directs day-to day activities of the Home Delivery teammates
- Actively participates in the recruitment of teammates
- Provides coaching and feedback to Delivery Supervisors in managing their teams of Delivery Teammates
- Drives team engagement, development and retention by connecting team to the Voila vision, encouraging innovation, clear communication and continuous feedback
- Builds new processes to meet the demands of the business, and documents such processes in the form of SOPs
- Approximately 5-10 direct reports (Delivery Supervisors)
- Supports continuous improvement effort by utilizing customer service feedback and routing analysis
- Ensures consistency in standards and continuous learning.
- Ensures all Teammates have current driver abstracts, valid licensing, monitor teammates behavior and reporting of hours, and ensure teammates are trained appropriately to provide best in class home delivery experience
- Supports and partners with Fleet Maintenance Manager to ensure fleet availability and safety
- Accountable for ‘On Time Delivery’ (95%+) metric
- Accountable for (60+) Net Promoter Score; ensuring Teammate embody behaviours that drive results

**Job Requirements**:

- Minimum of 3-5 years’ experience in transportation and or logistics field including experience in a leadership role with a high focus on customer experience/satisfaction
- Delivery experience (business to customer) in an e-commerce environment an asset
- Post-Secondary education in a business-related field
- A combination of relevant education and experience may be considered
- Strong knowledge of Employment Standards Legislation
- Excellent Analytical and Problem-Solving abilities
- Experience in effectively managing a large team
- Excellent interpersonal and communication skills; with the ability to interact with all levels of the organization and external parties
- G-class license, ability to travel within the GTA, and willingness to travel outside of the GTA on occasion to meet business needs
- Distribution facility experience

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

**We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.

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