Trainer

2 weeks ago

Greater Toronto Area, Canada OSL Retail Services Inc Full time

Overview:
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

OSL (Outsourced Sales Leadership) was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.

**The Company**:
At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in. Our Values, Belonging, Collaboration, Responsibility, Passion, Over Achievement, Innovation

**About the role**:
The **Trainer** will be responsible in the facilitation of engaging learning experiences through online and Face to Face training sessions. With direction from the Manager, Learning and Development, the trainer will be responsible with providing the Field Team with stellar sales skills training leveraging a mix of sales methodologies and processes.

**Location: Greater Toronto Area**

**What you’re responsible for**:

- Delivering key aspects of the new employee onboarding program (online and in-person)
- Creating, executing, and maintaining the Training Program
- Demonstrate compliance and training excellence through updates and regular reporting
- Working with Regional Managers to ensure training and development is thriving in situ and provide feedback and coaching to employees
- Collaborating with the Regional Managers in your area to support with regional training assessment, determining needs, and new employee performance execution
- Consulting and collaborating with HQ partners on large-scale training initiatives
- Developing training strategies that maximize engagement, retention, and adoption
- Incorporating change management methodologies into training strategies
- Supporting and/or lead the training content creation and delivery process
- Collaborating with stakeholders to ensure training is integrated into the relevant training programs
- Delivering training and train-the-trainers for initiative, program, product education, and cyclical training as needed
- Occasionally travelling with employees within your area for on-going training and coaching
- Maintaining a working knowledge of role overview documents for all field roles
- Evaluating and reporting on training strengths and opportunities in your region
- Supporting in the planning and execution of training strategies
- Be an ambassador for our brand, setting an example of training excellence for our staff
- Providing ongoing feedback and insight to maximize retail training impact, platforms, and resources

**To be successful**:

- Excellent knowledge of training methods as well as organizational change management expertise
- Excellent knowledge of Sales Processes and Skills
- Experience in the consumer subscription services industry is an asset (Door to Door sales an asset)
- Experience in facilitating groups online using engagement tools (polling, gamification)
- Strong working proficiency in Webex, MS Teams, and other online training vehicles
- Strong working proficiency in Microsoft Word, Excel and PowerPoint is required
- Ability to write effective copy, instructional text, audio scripts/video scripts
- Experience with video creation considered an asset

**To join our team**:

- Ability to capture an audience and inspire change (Bilingual an asset)
- A Bachelor’s Degree in a related field, such as education, organizational development, human resources, business administration, communications, etc. is an asset
- 2+ years’ experience working in training delivery, teaching, coaching and/or facilitation experience
- Must possess the ability to proactively build strong relationships within a diverse organization
- Must possess exceptional attention to detail and the ability to manage multiple on-going priorities
- Superior organizational and planning skills are required
- Excellent communication skills, both written and oral in English (Bilingual is an asset)
- Strong capacity of adaptability and creativity
- Infectious growth mindset and collaborative excellence on short timeframes
- Valid driver’s license and ability to travel

**What we offer**:

- A competitive base salary plus bonuses and other perks
- Vacation plus additional flex days
- Comprehensive benefits
- Training and development opportunities to grow your career with one of Canada’s Best Managed Companies

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