Chatbox Trainer

3 weeks ago

Greater Toronto Area, Canada The Select Group Full time

Job Title: Chatbot Trainer

Work Location: Toronto ON - 4 days remote, 1 day in the office in downtown Toronto

terms: 6-month rolling contract

Interview process: 2 MS TEAMS interviews

Start date: early June 2024


What you'll do:

  • Monitoring and analysis of key performance indicators to identify and communicate trends and areas of improvement.
  • Maintenance activities including conversation analysis for quality assurance purposes, training custom intents to improve accuracy, crafting new workflows to address unanswered topics, and updating workflows to reflect platform releases.
  • Closely with the AI Conversation Specialist to design and test API-integrated workflows that deliver personalized support experiences.
  • Action feedback collected from our Voice of the Customer program and other teams across the organization to ensure chatbot accuracy and customer satisfaction.
  • Maintain a library of reference guidelines, standards, and workflows. What you bring to the table


Experience needed:

  • written and verbal communication skills, and a keen eye for detail.
  • working with APIs to create personalized conversations.
  • managing chatbots and reporting on their performance.
  • proven track record of collaborating effectively with cross-functional teams.
  • enthusiasm for support automation and the opportunity it brings to help people get better. Bonus if you have
  • with Generative AI technologies in a customer support environment.
  • with Ada’s chatbot platform or similar technology.
  • building and managing IVRs.

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