Manager, Banking Support

1 month ago

Edmonton, Canada CWB Financial Group Full time

At

CWB

, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:
- Putting people first and building relationships with intention- Seeking out and embracing new ideas- Believing that how we do things is as important as what we do

Manager, Banking Support

Roles Specifications

Location: Edmonton

Everyday flexibility. On-site requirements. Collaborative connections.

CWB Bank

Put a new _spin _on your banking career

Our core focus is to become the best full-service bank for business owners in Canada. How do we do this? By delivering a proactive client experience through highly personalized service, specialized expertise, and customized solutions. And we do all this with an unrivalled sense of urgency that our clients love about us.

The opportunity

Are you a strong people leader, able to coach, train and lead a dynamic team in both an office and remote environment? This role comes with high risk, high impact situations both for the client and CWB. If you thrive in a fast-paced environment and are able to maintain the delivery of efficient and effective banking support services, while adhering to established operating procedures and policies, this role is for you

The Manager, Banking Support is responsible for leading and managing Banking Support Officers and Wire Analysts who support the branch network by completing transaction processing, administration, and onboarding. They lead a team which is critical in supporting our business through high-volume, peak periods and processes transactions/requests that can be high-risk and offer limited recourse.

This includes:

- Payments: payment and deposit transactions including those of significant high risk (wires, EFTs, cheques, bill payments, clearing rejects, etc).
- Registered: RRSP, RRIF, TFSA and related registered maintenance (tax amendments, etc)
- Cash Management: CAFT, Business Online Banking, Online Wires, Business Visa, Corporate RDC
- Estates: administration and settlement of estate accounts

The role will build strong relationships and collaborate with other leaders & teams across the centralized operations group to drive a high level of operational effectiveness which aligns with organizational goals and strategic objectives.

What you’ll be doing
- Play-to-win Leadership_
- Direct management and leadership oversight of a team; including employees and contractors. This includes effective hiring, talent development, performance management and reward processes and programs across areas of responsibility that positively impact attraction, motivation, engagement, and retention of best-in-class talent.
- Drive progression and development of direct reports through cascading of accountability and ensuring effective performance management standards are followed.
- Lead the build and maintenance of key performance indicators within specialization stream, providing recommendations and implementing changes to targets as required to contribute to the evolution of Operations’ performance culture.
- Business Support_
- Model a client-centric approach for team members and coach where required to ensure a client-focused lens is used in providing services to the branch network.
- Monitor and report on achievement of Service Level Agreement (SLA) targets; when SLA targets are not met, identify root causes, escalate and contribute to creating an appropriate action plan to address them.
- Identify gaps in standard operating procedures, provide recommendations for improvements and assist with documentation to drive consistent and predictable daily outcomes, and strong data integrity.
- Identify and escalate issues related to policy, procedures or specific branch or client situations.
- Identify opportunities to increase capacity and efficiency of the wires processing team and contribute to the creation of a plan to enhance and create efficiencies.

Administration
- Ensure proper controls are in place and monitor daily operations to ensure controls are working optimally to mitigate risks associated with the processes executed within the Branch Banking Support team.
- Prepare and regularly review annual goals and career development plan with manager/supervisor
- Continual learning and development of personal goals to remain current in industry knowledge as well as assist to fulfill the Bank’s and individual’s succession planning goals.

Who we’re looking for & what you’ve done

Education
- Post Secondary Education in Business, Finance or a related field

Professional Experience
- Minimum 7 years of proven experience, preferably in operations within banking, project management, and centralized or support.
- Minimum 3 years of management and leadership experience including the management of people leaders.
- Experience working within the financial sector is an asset.
- Proven ability to continuously improve processes.

Skills and competencies that will take you further:

- Strong leader wi

  • Banking Support Officer

    4 weeks ago

    Edmonton, Canada CWB Financial Group Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: - Putting people first and building relationships with intention- Seeking out and embracing new ideas- Believing that how we do things is as important as what we do Roles Specifications Location: Edmonton, AB Term: 6...

  • Banking Support Officer

    1 month ago

    Edmonton, AB, Canada 10 Percent Recruiting Ltd Full time

    Job Title: Banking Support Officer Location: Edmonton, Alberta Type: Contract, Onsite All applicants must be legally entitled to work in Canada** The Position Our downtown Edmonton client is seeking a Banking Support Officer to work onsite for specified days monthly. Reporting to the Manager, Banking Support and Wires Processing, you will administer...

  • Commercial Banking Manager

    3 days ago

    Edmonton, AB, Canada CWB Financial Group Full time

    Manager, Commercial Portfolio Management page is loaded Manager, Commercial Portfolio Management Apply locations Edmonton, AB - Main Banking Centre time type Full time posted on Posted 2 Days Ago job requisition id R7815 At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. Putting people...

  • Business Banking Manager

    4 weeks ago

    Edmonton, Canada Christian Credit Union Full time

    **Business Banking Manager - Edmonton** Christian Credit Union is a financial services organization that encourages biblical stewardship with service and advice from experts, while offering modern banking technology and a comprehensive range of financial services solutions. We are principled and benefit our members with competitive financial solutions,...

  • Relationship Manager, Prestige Banking

    5 days ago

    Edmonton, Alberta, Canada Canadian Western Bank Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:Putting people first and building relationships with intentionSeeking out and embracing new ideasBelieving that how we do things is as important as what we doRoles SpecificationsLocation: Edmonton, AB - Main Banking CentreCWB is...

  • Assistant, Private Banking

    4 weeks ago

    Edmonton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Remote Data Entry Associate

    1 month ago

    Edmonton, Canada Hiring Manager Full time

    DescriptionOur company excels in delivering comprehensive data entry services tailored to meet the unique needs of our clients. Leveraging cutting-edge technology, our team of skilled professionals ensures accurate and timely data processing.If you have a passion for data management, a keen eye for detail, and thrive in a remote work environment, this...

  • Banking Advisor

    2 days ago

    Edmonton, Canada National Bank of Canada Full time

    **Attendance** On-Site **Job Number** 15876 **Category** Professionnal **Status**: Permanent**Schedule**: Full-Time**Posting date** 05-Jul-2023 **Location**: Edmonton, Alberta**Area of Interest**: Advisory services, Personal bankingsA career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a...

  • Private Banking Advisor

    1 month ago

    Edmonton, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** A key member of the client relationship team, the Private Banking Advisor is responsible for providing support, service, and advice to high net worth Private Banking clients through day-to-day interactions. You will support the high net worth client relationship team by delivering tailored advice and solutions...

  • Personal Banking Associate

    4 weeks ago

    Edmonton, Canada TD Bank Full time

    410558BR Retail Banking - Customer Service Edmonton, AB May 29, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Personal Banking Associate

    4 weeks ago

    Edmonton, Canada TD Bank Full time

    410925BR Retail Banking - Customer Service Edmonton, AB June 2, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Personal Banking Associate

    1 month ago

    Edmonton, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Personal Banking Associate

    4 weeks ago

    Edmonton, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Personal Banking Associate

    4 weeks ago

    Edmonton, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Business Banking Specialist

    1 month ago

    Edmonton, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - TD Business Banking is a dynamic division within TD. Our Quest is to become the #1 Business Bank in Canada with our team of Better Business Bankers devoted to meeting our customers' financial needs with confidence - one customer, one...

  • Business Banking Specialist

    4 weeks ago

    Edmonton, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - TD Business Banking is a dynamic division within TD. Our Quest is to become the #1 Business Bank in Canada with our team of Better Business Bankers devoted to meeting our customers' financial needs with confidence - one customer, one...

  • Business Banking Specialist

    1 month ago

    Edmonton, Canada TD Bank Full time

    407213BR Call Center Edmonton, AB April 25, 2023 Company Overview Department Overview TD Business Banking is a dynamic division within TD. Our Quest is to become the #1 Business Bank in Canada with our team of Better Business Bankers devoted to meeting our customers’ financial needs with confidence - one customer, one community at a time. **Job...

  • Personal Banking Associate

    1 month ago

    Edmonton, Canada BMO Financial Group Full time

    10175 101 St NW Edmonton Alberta,T5J 0H3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Personal Banking Associate

    4 weeks ago

    Edmonton, Canada BMO Financial Group Full time

    82nd Ave & 83rd St, #102 Edmonton Alberta,T6C 4E3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Associate, Commercial Banking

    2 days ago

    Edmonton, Canada ATB Financial Full time

    **OUR BOTTOM LINE IS DIFFERENT.** There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset...