Banking Support Officer
1 month ago
Job Title: Banking Support Officer
Location: Edmonton, Alberta Type: Contract, Onsite- All applicants must be legally entitled to work in Canada**
- Complete assigned tasks within established SLA targets.
- Ensure policies and procedures are followed, escalating exceptions as required.
- Proactively participate, share and exchange ideas in reference to potential procedure enhancements and best practices between management and peers.
- Minimize risk through compliance with policies and regulatory requirements in all areas of banking and operations.
- Ensure that the confidentiality of the organization and its customers in maintained by routinely securing all documentation during non-business hours and is aware of and adheres to employee code of conduct.
- Maintenance of long-term document control and electronic reporting for all applicable tasks.
- Special duties may be assigned for daily completion, as discussed with assigned leader.
- Complete assigned tasks accurately and efficiently to ensure there is no negative impact that could result in losses for clients or the organization.
- Provide direct support to the banking centre and broker network, to enable them to deliver a “best in class” customer experience.
- Provide support to the Support team to help problem solve and provide solutions to resolve outstanding items/issues.
- Proactively participate, share and exchange ideas on potential procedure enhancements and best practices between management and peers
- Treat all stakeholders with professionalism, dignity and respect and support an environment where people can contribute and excel.
- Inspire trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings.
- Accept responsibility and accountability for actions and results.
- Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment.
- Minimum 1 year of experience, preferably in operations within retail banking.
- High School Diploma required and Post Secondary Education in Business, Finance or a related field is an asset.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders.
- Client-focused with strong working knowledge of retail banking policies, procedures, laws, rules, regulations, and compliance requirements.
- Strong attention to detail and accuracy.
- Excellent problem-solving skills.
- Basic skills and experience with Microsoft Office applications, specifically Word, and Excel.
- Ability to use sound judgement and make decisions by leveraging knowledge, experience, current business practices, and all available information.
- Strong work ethic and positive team attitude.
- Advanced organizational skills with the ability to prioritize and multi-task and ability to perform tasks of a complex nature in defined time frames.
- Strong work ethic and positive team attitude.
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