Premium Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Responsibilities**
- Review, analyze, interpret and validate non-complex billing and/or commission work
- Capture applicable data, calculate, prepare and complete accounting which includes Journal Entries
- Summarize, adjust and balance client premium statements and payments using Excel to ensure accurate input on the administration
- systems
- Allocate client premium payments accurately and in a timely manner on the applicable administration systems
- Support suspense management and all financial reporting and investigation processes which may include providing direction on coding of adjustments and/or completion of required coding on applicable admin system/s
- Validate premiums in preparation for client renewals
- Reconcile financial statements to the ASO Billing system
- Interact with the Client, Underwriters, RGO’s and other CFS Staff to understand the client’s requirements or to
- resolve any billing/payment-related issues including outstanding payments, billing issues
- Handling of non-complex inquiries coming from the client and/or different departments within Group Benefits
- Consistently achieving established service commitments including both individual productivity/quality goals and service standards as defined by the department's clients
- Other tasks/responsibilities as assigned/required

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- Graduate of a 4-year Bachelor's Degree course preferably business/finance or other related courses
- Above average written and verbal communication skills. Ability to converse effectively using the English language
- Ability to clearly understand and act on presented problem statement
- Speedy keyboarding skills of at least 35 words per minute and strong attention to details
- Good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines
- Have a basic spreadsheet skill
- Minimum Qualification to Go-live _
- Good understanding of teams' Product
- Basic Operational knowledge of team tools and systems
- Basic working knowledge of team Processes
- Technical Skills _
- Financial balancing
- Intermediate Excel skills - knowledge of functions and pivot table
- Data analysis
- Tool Specific Knowledge _
- Lotus Notes
- ManuConnect
- Vital Objects
- Work Centre
- AWD
- Mainframes
- Pink Tool
- Product Specific Knowledge _
- Knowledge of company plans/line of business, riders and benefits
- Process Specific Knowledge _
- Able to identify complex and non-complex transactions
- Knowledge of Premiums, payments and other group/Sponsor Plan related processes
- Knowledge of insurance contract law and state legislative requirement
- BU and MBPS Compliance
- BU and MBPS Contacts
- Good understanding of Service Level/Key Metrics

**What can we offer you?**
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- **Values-first culture**:We lead with our Values every day and bring them to life together.
- **Boundless opportunity**:We create opportunities to learn and grow at every stage of your career.
- **Boundless opportunity**:We invite you to help redefine the future of financial services.
- **Delivering the promise of Diversity, Equity and Inclusion**:We foster an inclusive workplace where everyone thrives.
- **Championing Corporate Citizenship**:We build a business that benefits all stakeholders and has a positive social and environmental impact.

**#LI-HYBRID**

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in