Account Manager

1 month ago


Toronto, Canada Imagine.io Full time

**Who are WE?**

Imagine.io is a core 3D graphics technology platform that helps business users curate beautiful content in 3D with no prior engineering or 3D design background. The Imagine.io platform is built on cutting-edge real-time 3D graphics technology along with cloud-based rendering technology all wrapped into an easy-to-use interface.

Think of us like Canva for 3D
- Save 70% on costs of creating 3D photorealistic product shots
- Save 80% on shoots and production time
- Get a massive lift on conversion rates from 55% - to over 500%
- Sell pre-orders from prototypes before manufacturing
- empowers users to produce high-quality content like images, videos, interactive web and augmented reality experiences in minutes

Trusted by over 150+ leading manufacturers and retailers.

We have raised a total of $7.5+ M in the Seed Plus funding round. Our latest funding was raised on Dec 9, 2021. We are backed by the TOP Investors in the United States - Venture South, Launch, CEAS Investments, Mercato Partners, Parkwest LLC.

**Headquarters**

Winston-Salem, North Carolina

To learn more, log onto our website

**Designation: Customer Success Manager**

**Job Location: Canada (Remote)**

**Salary: 60,000 CAD**

**Job Type**: Full-Time

Start Date: ASAP
- Sponsorship is not available

**Job Summary**:
**What do we expect you to do?**
- Lead a growing, global customer service team
- Adopt systems and procedures to ensure continuous improvement
- Define and track performance metrics for customer success
- Create internal systems and procedures to manage growth
- Build and maintain strong, long-lasting client relationships
- Contact clients on a regular basis to review business needs
- Renew existing subscriptions
- Identify opportunities to increase customer profitability
- Work with sales team to deliver maximum customer retention and revenue
- Upsell services to existing clients
- Prepare reports on account status

**Requirements**:

- 4+ years of client services experience required
- 2+ years of home furnishings or interior design industry experience required
- 2+ years of management experience required
- Hubspot certification is required
- Experience growing and scaling a customer success team required
- Experience building new operational processes required
- Experience driving customer experience strategy development required

**Benefits**
- Build products from scratch and be part of decision making with the TOP authorities
- Freedom to explore and implement your own ideas
- Our company culture is our top priority
- Our hardworking team loves making a significant positive impact on our customers andhaving fun while doing it
- Our core values include taking ownership "own it", keep growing, learning and evolving,work-life balance, and always helping and elevating others.
- Family Culture
- Learning & Growth Opportunities


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