Assistant Rooms Operations Manager
3 weeks ago
**Job Number** 22204042
**Job Category** Rooms & Guest Services Operations
**Location** Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water Street, Kelowna, BC, Canada VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting the Management of Rooms Operations Activities**
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
- Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.
**Contributing Information to Support Managing to Budget**
- Supervises** **same day selling procedures to maximize room revenue and property occupancy.
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.
**Providing for and Managing the Guest Experience**
- Participates as needed in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
**Managing and Conducting Human Resources Activities**
- Provides support for operational functions as necessary.
- Trains staff and monitoring adherence to all relevant policies and procedures.
- Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
- Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
- Empowers employees to provide excellent customer service within guidelines.
- Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
- Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
- Coaches, counsels and encourages employees.
- Participates in employee progressive disciplinary procedures as required.
- Handles employee questions and concerns.
- Participates in an ongoing employee recognition program.
- Effectively schedules employees to business demands and tracks employee time and attendance.
- Assists in performing the payroll function.
- Oversees daily shift operations and ensures compliance w
-
Room Attendant
3 days ago
Kelowna, Canada Hampton Inn & Suites by Hilton Kelowna Airport Full timeBusiness Name: Kelowna Airport Hotel Limited Partnership, Operating as: Hampton Inn and Suites Kelowna Airport Position Title: Room Attendant Number of Available Position(s): 2 Terms of Employment: Full time & permanent, 32-40hrs/week, 8hrs/day. Wage: $17.00 hourly **Benefits**: - Staff Accommodation - Extended Health and Dental Benefits - Employee and...
-
Licensed Practical Nurse | Operating Room
2 weeks ago
Kelowna, Canada Interior Health Authority Full timeAbout the Job: Licensed Practical Nurse (LPN): •Provides practical nursing services in an operating room environment as a member of an integrated surgical team performing varied surgical interventions. •Consults, confers, and collaborates with other members of the surgical team in facilitating safe and effective surgical interventions through the...
-
Registered Nurse | Operating Room
1 month ago
Kelowna, Canada Interior Health Authority Full timeAbout the Job: The Registered Nurse: •Provides nursing care to OR patients, both by working independently and as a member of an interdisciplinary team •Enhances quality of life for the patient and family; consults, confers, and collaborates with other health care providers •Demonstrates continuous improvement and evidence based practice in nursing...
-
Registered Nurse | Operating Room
3 weeks ago
Kelowna, Canada Interior Health Authority Full timeAbout the Job: The Registered Nurse: •Provides nursing care to OR patients, both by working independently and as a member of an interdisciplinary team •Enhances quality of life for the patient and family; consults, confers, and collaborates with other health care providers •Demonstrates continuous improvement and evidence based practice in nursing...
-
Machine Operator
2 weeks ago
Kelowna, British Columbia, Canada Cabin Operations Ltd. Full timeSalary: $23-30 HourlyWorking with your hands, and fully outdoors - when you work with us you will get the opportunity to enhance your skills, build trails, restore waterways, and work on projects that can be utilized in the community. You can make a difference with us - and you will get to look back and appreciate your work when you go adventuring yourself....
-
Machine Operator
2 weeks ago
Kelowna, Canada Cabin Operations Ltd. Full timeSalary: $23-30 HourlyWorking with your hands, and fully outdoors - when you work with us you will get the opportunity to enhance your skills, build trails, restore waterways, and work on projects that can be utilized in the community. You can make a difference with us - and you will get to look back and appreciate your work when you go adventuring yourself....
-
Room Attendant
1 month ago
Kelowna, Canada Argus Properties Full timeIf you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you! The Four Points by Sheraton - Kelowna Airport is currently looking to fill the role of Room Attendant. We are on a bus route, with a stop just outside of the hotel, and are offering temporary shared...
-
Assistant Housekeeping Manager
4 days ago
Kelowna, British Columbia, Canada Four Points by Sheraton Kelowna Airport Full timeBusiness Operating as: Four Points by Sheraton Kelowna AirportPosition Title: Assistant Housekeeping ManagerNumber of Available Position(s): 1Terms of Employment: Full time & Permanent, 32-40hrs/week, 8hrs/day. Wage: $24.00 HourlyBenefits:Staff Accommodation (subject to vacancy)Extended Health and Dental Benefits Employee and Family Assistance...
-
Licensed Practical Nurse | Operating Room
3 days ago
Kelowna, Canada Interior Health Authority Full timeAbout the Job: Licensed Practical Nurse (LPN): •Provides practical nursing services in an operating room environment as a member of an integrated surgical team performing varied surgical interventions. •Consults, confers, and collaborates with other members of the surgical team in facilitating safe and effective surgical interventions through the...
-
Tasting Room Associate
2 days ago
Kelowna, Canada Jason Parkes Customs Full timeBlack Swift Vineyards is looking to hire Part time & Full Time Tasting Room Associates for the 2024 spring/summer season! We offer elevated, vineyard focused wines with a cheeky twist. BSV was built on the premise of “Hip-Hop & High End Wine” so we’re looking for people who have an affinity for wine but also like to have a little fun while doing so....
-
Housekeeping Room Attendant
2 days ago
Kelowna, Canada Best Western Plus Full time**About us** Best Western Plus is a 176 rooms hotel in Kelowna, BC V1X 4J1. We are professional, supportive, and engaging. Our work environment includes: - Growth opportunities - International workforce - On-the-job training As a Housekeeping Attendant, you are empowered to exceed guest expectations by creating “picture-perfect” guest experiences...
-
Front of House Manager
23 hours ago
West Kelowna, Canada Big White Beverage Co Full timeBig White Beverage Co. is looking for a West Kelowna Front of House Manager to join the team as we wrap up construction and get ready to launch Kelowna’s newest tasting room experience, “Flight Club”. **The Role**: As our Front of House Manager, you'll be managing the tasting room and setting up the space and team for take-off. Your operations and...
-
Assistant Housekeeping Manager
3 weeks ago
Kelowna, British Columbia, Canada Hampton Inn & Suites by Hilton Kelowna Airport Full timeBusiness Operating as: Hampton Inn & Suites by Hilton Kelowna AirportPosition Title: Assistant Housekeeping ManagerNumber of Available Position(s): 1Terms of Employment: Full time & Permanent, 32-40hrs/week, 8hrs/day.Wage: $24.00 HourlyBenefits:Staff AccommodationExtended Health and Dental Benefits Employee and Family Assistance ProgramEmployee discounts on...
-
Assistant Restaurant Manager
2 weeks ago
Kelowna, British Columbia, Canada Eldorado Resort Full timeIf you're looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you Eldorado Resort is looking for an Assistant Restaurant Manager Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earnings potential,...
-
Assistant Project Manager
6 days ago
Kelowna, Canada School District #23 (Central Okanagan) Full time**ASSISTANT PROJECT MANAGER - OPERATIONS*** It is acknowledged that Central Okanagan Public Schools operates within the unceded, Traditional Territory of the Okanagan syilx peoples. The School District enrolls approximately 24,500 students (including over 3,000 students who self-identify as having Indigenous ancestry). Central Okanagan Public Schools is...
-
Kelowna - Store Assistant Manager
2 weeks ago
Kelowna, Canada Running Room Full timeMonday, April 29, 2024 WHAT YOU'LL DO: Be a friendly and knowledgeable resource for every customer, answer customer questions, and make product recommendations Connect with every customer by asking open-ended questions to assess needs Share the responsibility of running the store with the manager Operate the cash register and use the computer for...
-
Kelowna - Store Assistant Manager
2 weeks ago
Kelowna, Canada Running Room Full timeMonday, April 29, 2024 WHAT YOU'LL DO: Be a friendly and knowledgeable resource for every customer, answer customer questions, and make product recommendations Connect with every customer by asking open-ended questions to assess needs Share the responsibility of running the store with the manager Operate the cash register and use the computer for...
-
Kelowna - Store Assistant Manager
2 weeks ago
Kelowna, Canada Running Room Full timeMonday, April 29, 2024 WHAT YOU'LL DO: Be a friendly and knowledgeable resource for every customer, answer customer questions, and make product recommendations Connect with every customer by asking open-ended questions to assess needs Share the responsibility of running the store with the manager Operate the cash register and use the computer for...
-
Assistant Restaurant Manager
2 weeks ago
Kelowna, Canada Argus Properties Full timeIf you're looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Eldorado Resort is looking for an Assistant Restaurant Manager! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earnings...
-
housekeeping room attendant
1 month ago
Kelowna, Canada Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn Full timeEducation: No degree, certificate or diplomaExperience: Will trainTasksSweep, mop, wash and polish floorsDust furnitureVacuum carpeting, area rugs, draperies and upholstered furnitureMake beds and change sheetsDistribute clean towels and toiletriesClean, disinfect and polish kitchen and bathroom fixtures and appliancesDisinfect operating rooms and other...