Front of House Manager

4 weeks ago


West Kelowna, Canada Big White Beverage Co Full time

Big White Beverage Co. is looking for a West Kelowna Front of House Manager to join the team as we wrap up construction and get ready to launch Kelowna’s newest tasting room experience, “Flight Club”.

**The Role**:
As our Front of House Manager, you'll be managing the tasting room and setting up the space and team for take-off. Your operations and leadership skills will need to be smoother than our beer, and you’ll be doing everything from operationalizing the work and office spaces to hiring your dream crew members. We are a quickly growing company, so this is an excellent opportunity for a seasoned industry professional to contribute to an already successful brand from the ground up.

**The Responsibilities**:

- Set up ‘Flight Club’ for launch day
- Work with the executive team to establish, communicate, train and monitor tasting room staff, policies and procedures and all aspects of guest interactions.
- Oversee and manage the tasting room events activities and event operations
- Use strong interpersonal and communication skills to lead, influence, and support Flight Club crew members, ensuring excellence in all customer interactions
- Maintain brand performance standards and monitor staff performance and adherence
- Manage staffing, training, and scheduling systems, including staff retention strategies
- Develop, revise, implement and oversee company policies and procedures on an ongoing basis
- Control inventory, order products, and set prices based on company targets
- Resolve customer complaints with authenticity and a healthy sense of humour
- Ensure health and safety regulations are followed and modify policies to reflect changing work environments
- Meet sales targets
- Understand all Tasting Room positions well enough to perform duties in staff absence and cross-train your team accordingly

**The Requirements**:

- Passion for craft beer, spirits, and natural beverages that goes beyond your schedule
- 2-3 years of management experience in a high-volume restaurant or bar
- Excellent knowledge of all aspects of FOH Operations
- Willingness to do anything to help your team
- Excellent guest service and problem-resolution skills
- Must be able to work flexible hours, including evenings, weekends and holidays
- A passion for leadership and the vision to create and maintain a winning crew
- A healthy love of admin - you love a good spreadsheet, including Microsoft Office and Google Drive
- New bar and/ or restaurant setup experience is an asset
- A contagious enthusiasm to grow as the company expands into new locations and projects

Note: This job description is not intended to be all-inclusive. Our Front of House Manager will perform other related duties to meet the organization's ongoing needs.

**Salary**: $60,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Ability to commute/relocate:

- West Kelowna, BC V4T 2H9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- management: 2 years (required)
- hospitality: 4 years (required)

Work Location: In person

Application deadline: 2024-03-14
Expected start date: 2024-03-17


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