Manager, Client Success

1 month ago

Halifax, Canada LifeRaft Full time

**Manager, Client Success**

This individual will play a critical role in helping to continue our unprecedented growth, working with our Client Success Team to build and deliver effective and industry-relevant product training, conduct follow-up meetings with clients, manage the support process for technical questions related to our software, and performance coaching and feedback sessions with the Client Success Management (CSM) team.

Client communications are mainly performed via video conference, but qualified individuals may also be expected to work with clients on-location in target markets and attend various industry meetings.

**What You’ll Do as a Manager, Client Success**

**Key Responsibilities Include**:
As the leader of a growing Client Success Team, you will work closely with the VP, Client Experience and other department managers to optimize client engagement through the pre and post-sales process. You will do this by:

- Building a strong team culture by managing a team of Client Success Managers
- Overseeing the activities and performance of the Client Success Team.
- Identify ideal customer profiles and mapping customer journeys to identify gaps in the customer experience across all touchpoints from sales through on-going support.
- Coordinating product trials and onboarding processes and activities between your team, internal stakeholders and our clients.
- Organizing and running training sessions and workshops with your team and other internal teams. This will also include participating in user groups, forums and webinars.
- Communicating with the product team for feature opportunities or enhancements.
- Overseeing the management of our client support portal.
- Creating a disciplined and structured approach to help potential customers identify and achieve their objectives.
- Implementing or improving internal control processes.
- Evaluating and proposing new technologies and methodologies as needed to ensure we are aligned with industry trends and best practices
- Developing the Customer Success Team through motivation, counselling, and product knowledge education sessions.
- Promoting the organization and product.

**Requirements**:
**What you need to get the job**:

- Experience in a SaaS based Client Success function.
- Proven record of providing outstanding client interactions.
- Management experience within a team environment.
- Strong knowledge of business processes such as contract management, price structures, marketing, etc.
- Demonstrated ability of effective account and customer management (understanding their needs, addressing their challenges, connecting the dots)
- Experience working with Corporate Security, Threat Analysts, or Open-Source Intelligence would be of additional value.

**What will get you bonus points**:

- Strong technical aptitude -quickly understand new software and technologies
- You understand a wide variety of industries, regions, and topics
- Ability to identify, nurture, and develop talent within a team
- A great sense of humour never hurts
- Love of dogs (we have many in office)
- Board games you don't mind occasionally sharing with the team

**Does this Sound Like You?**
- You have a **passion** for people and helping clients succeed
- You are **tenacious** with a **growth-mindset**:

- You are a **self-starter** with a strong drive to **succeed**:

- You are **outgoing **with a **collaborative mindset**, and love working in a **team**.
- You have stellar **time-management **skills and are an excellent** communicator**:

- You are **resourceful, innovative**, and **proactive**:

- You are **persistent **and **authentic**, and able to keep a **positive attitude**:

- You thrive in a **dynamic, multitasking environment** and can **adapt** priorities as needed

**Benefits**

**Why LifeRaft?**

We pride ourselves on our innovative spirit and determination to help solve new challenges developed by the complexities of open source data. LifeRaft provides a threat intelligence and investigations platform, Navigator, to corporate security teams around the world, including some of the biggest brands you've probably referenced today Navigator is designed to identify, track, and validate issues from open source channels (surface, deep web, and darknet) related to executive safety, fraud prevention, and asset & infrastructure protection. Our technology is helping keep these companies, their people, and their operations safe - making a real impact in the world we all live in.

The diversity of our team is integral to our success. We are a team of passionate and supportive individuals and pride ourselves in fostering a collaborative, innovative, and fun culture. We offer our team:

- Attractive & competitive compensation plan & benefits
- Investment in personal and professional growth
- Remote work/office space (with dogs) with flexible hours
- Flexible time off - Take a minimum of 15 days/year with no cap beyond
- Health Benefits & $1000 Yearly Lifestyle Subsi

  • Manager, Client Success

    7 days ago

    Halifax, Canada LifeRaft Full time

    **Manager, Client Success** This individual will play a critical role in helping to continue our unprecedented growth, working with our Client Success Team to build and deliver effective and industry-relevant product training, conduct follow-up meetings with clients, manage the support process for technical questions related to our software, and performance...

  • Client Success Manager

    1 week ago

    Halifax, Canada Social Navigator Inc Full time

    **Client Success Manager** Our Client Success Managers (CSM) bring LifeRaft's best ideas, innovations and capabilities to customers and match these to the customers' business goals driving return on investment. As a CSM you will be a trusted advisor to our valued clients providing training and best practice in areas such as Adoption, Business Metrics, and...

  • Client Success Manager

    2 days ago

    Halifax, Canada LifeRaft Full time

    **What you do as a Client Success Manager**: - Drive high usage of our Navigator platform by creating and executing action-oriented customer introduction, training, and adoption plans. - Help customers define clear business outcomes and then build a "success plan" with appropriately identified objectives, stakeholders, milestones, risks, and metrics needed...

  • Manager, Training Success

    1 week ago

    Halifax, Canada Prosci Inc Full time

    **Role Summary**: As Manager, Training Success supporting Prosci’s Training Success Specialist team, you will be responsible for creating a welcoming and effective team environment. You will provide oversight and overall management of Training Success Specialists. You will ensure they create the highest quality client experience in every interaction,...

  • Customer Success Manager

    4 weeks ago

    Halifax, Canada LifeRaft Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    2 months ago

    Halifax, Canada LifeRaft Inc Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    2 months ago

    Halifax, Canada LifeRaft Inc Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    2 months ago

    Halifax, Canada LifeRaft Inc Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    1 week ago

    Halifax, Canada LifeRaft Inc Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    1 week ago

    Halifax, Canada LifeRaft Inc Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    2 weeks ago

    Halifax, Canada Adaptiiv Medical Technologies Full time

    At Adaptiiv Medical Technologies Inc., we help transform the patient experience with 3D-printed patient-specific accessories for use in radiation therapy. We foster a culture of innovation, collaboration, diversity, creativity, growth, and success. We are always looking for individuals who have exceptional talent and an entrepreneurial drive to contribute to...

  • Customer Success Manager

    7 days ago

    Halifax, Canada Sandbox ERP Full time

    **Customer Success Manager** **About Sandbox ERP** At Sandbox ERP, our mission is to give small businesses in the building supply, install, and field services industries a custom solution that revolutionizes their operations, lowers costs, and enhances efficiency. We understand that each business is unique, which is why we offer a customizable cloud-based...

  • Customer Success Manager

    1 week ago

    Halifax, Canada Adaptiiv Medical Technologies Full time

    Salary: At Adaptiiv Medical Technologies Inc., we help transform the patient experience with 3D-printed patient-specific accessories for use in radiation therapy. We foster a culture of innovation, collaboration, diversity, creativity, growth, and success. We are always looking for individuals who have exceptional talent and an entrepreneurial drive to...

  • Customer Success Manager

    1 week ago

    Halifax, Nova Scotia, Canada Adaptiiv Medical Technologies Full time

    Salary: At Adaptiiv Medical Technologies Inc., we help transform the patient experience with 3D-printed patient-specific accessories for use in radiation therapy. We foster a culture of innovation, collaboration, diversity, creativity, growth, and success. We are always looking for individuals who have exceptional talent and an entrepreneurial drive to...

  • Customer Success Manager

    1 week ago

    Halifax, Canada Bulletproof Solutions Full time

    **Who We Are**: Headquartered in Atlantic Canada with offices across the United States and around the world, Bulletproof has decades of experience in IT, security, and compliance. The company’s footprint now includes users on six continents trusting Bulletproof to address their technology challenges and strengthen their security posture. Driven by...

  • Technical Customer Success Manager

    1 month ago

    Halifax, Canada Neil Corporate Services (NCS) Full time

    As the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions. You will lead initiatives to improve the customer experience via strategic planning focusing on customer engagement and requirements. The Technical Customer Success Manager...

  • Technical Customer Success Manager

    1 month ago

    Halifax, Canada Neil Corporate Services (NCS) Full time

    As the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions. You will lead initiatives to improve the customer experience via strategic planning focusing on customer engagement and requirements. The Technical Customer Success Manager...

  • Technical Customer Success Manager

    1 month ago

    Halifax, Canada Neil Corporate Services (NCS) Full time

    As the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions. You will lead initiatives to improve the customer experience via strategic planning focusing on customer engagement and requirements. The Technical Customer Success Manager...

  • Technical Customer Success Manager

    1 week ago

    Halifax, Canada Neil Corporate Services (NCS) Full time

    As the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions. You will lead initiatives to improve the customer experience via strategic planning focusing on customer engagement and requirements. The Technical Customer Success Manager...

  • Technical Customer Success Manager

    1 week ago

    Halifax, Canada Neil Corporate Services (NCS) Full time

    As the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions. You will lead initiatives to improve the customer experience via strategic planning focusing on customer engagement and requirements. The Technical Customer Success Manager...