Front Desk Agent

4 weeks ago

Brantford, Canada Hampton Inn & Suites by Hilton Brantford Full time

**MUST LIVE IN OR CLOSE TO BRANTFORD, NO INTERNATIONAL APPLICANTS**
**WE DO NOT SPONSER OR HAVE A VISA PROGRAM**

We are currently seeking a dynamic individual to join our team as a Guest Services Agent / Night Auditor.

If you are friendly, motivated with good customer’s skills, we would like to hear from you. Night Auditor/Guest Services Agent will be required to provide guests with exceptional customer’s services in person and over the phone. You will assist guests with a warm welcome and by providing information about the hotel, hotel amenities, local area information, answering any inquiries, handling guest requests and resolving issues.

**Responsibilities**:
**Run audit reports on the system.**
Ensure that all transactions and payments are posted and entered accurately in the system.
**Prepare daily housekeeping reports.**
Make room reservation.
**Greet the guest in professional way.**
Check in and check out the guest.
**Handle cash, credit card & debit card.**
Handle guest request.
**Solve guest problem.**
Assist guest with local area information.
**Clean reception area.**
Make room reservations.
**Room block with special requests.**
Prepares guest Keys and key jackets.
**Check all credit cards.**
**Verify accuracy of transactions and completing daily revenue audits.**
Oversees and participates in prompt and courteous handling of all guests as necessary including, but not limited to check-in, check-out, telephone and personal inquiries.
**Show high sense of confidentiality and discretion in all interactions.**
Perform the Nightly Audit

**Requirements**:
**01 year customer services experience.**
Excellent interpersonal and communication skills.
**Ability to work with numbers.**
Comfortable using computer i.e. Microsoft office
**Motivated or hard working with exceptional guest service skills.**
Must be able to work all 3 shifts (7am-3pm, 3pm-11pm and 11pm-7am)
**Must be able to work on weekdays, weekends and holidays.**
Fast paced environment, must be able to work under pressure
**Ability to stand for long periods of time.**
Own reliable transportation.

**Job Types**: Full-time, Part-time
Part-time hours: 24-40 per week

**Salary**: $17.50 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Night shift

Supplemental pay types:

- Overtime pay

Application question(s):

- Must have reliable transportation

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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