Case Officer
3 months ago
**Job Information**:
Job Requisition ID: 63553
Ministry: Justice
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Regular/Temporary: Regular - currently we are filling a number of positions.
This competition could be used to fill either current or future vacancies in the unit.
Scope: Open
Closing Date: October 10, 2024
Classification: Administrative Support 6
**Salary**: $2,073.50 to $2,549.41/bi-weekly ($54,118 to $66,539/year)
Alberta Justice helps ensure all Albertans can live in safe and resilient communities while having access to a fair and innovative justice system. Working alongside its partners in law enforcement, family justice, health, the judiciary, the criminal justice system and other stakeholders, the ministry has a direct or shared responsibility in all elements of the justice system in Alberta. Follow this link to find out more about our department
The Family Support Order Services (FSOS) Branch, Courts and Justice Services Division (CJS) helps families achieve their court ordered support obligations. We are committed to providing fair, impartial, supportive, informative and courteous service.
Information regarding the MEP can be found by visiting our website at:
**Role Responsibilities**:
The Case Officer will report directly to various Team Leads in the Maintenance Enforcement (MEP) - Compliance Unit within the Family Support Order Services (FSOS) Branch. The Case Officer is the primary decision maker and main point of contact for clients and stakeholders of the MEP on matters related to the collection and enforcement activities on MEP files.
Case Officers can be assigned to any of the MEP work units that are directly, or indirectly responsible for the delivery of services. They are required to be proactive in the detection of file issues, as well as reactive to file inquires, and to design and implement solutions to secure compliance or resolution by way of conducting inquiries, negotiations, initiating collection and/or enforcement actions.
The main responsibilities of these positions include, but are not limited to:
- Processing client information into internal computer system
- Negotiating payment arrangements
- Initiating enforcement action
- Communicating and working with clients to maintain regularity of payment
- Analyzing, interpreting and action related correspondence or forms including court orders, Statement of Finances, Child Status Reviews and other related legal documents
- Referring files to other collection units
- Excellent customer service and telephone etiquette
- The ability to treat all of our clients with Respect and Integrity
- Excellent written and oral communication skills
- Strong attention to detail; the ability to multi-task and set priorities
- The ability to deal with confrontation and sensitive situations with tact and diplomacy.
- Excellent problem solving and analytical skills
- Proficient MS Office Suite experience (Word, Excel and Outlook)
- Will have strong computer skills and experience with in-house database programs.
- Experience in implementing de-escalation techniques to resolve issue and/or conflict.
Our Case Officers are team players and are in frequent contact with a wide group of stakeholders on a daily basis.
**Qualifications**:
A High School Diploma plus a minimum of four years related progressively responsible experience
**Equivalencies considered**:
Directly related education or experience will be considered on the basis of 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.
**Required**
- Experience in collections, customer support and/or administrative support is required.
- Minimum of one year of work experience using Microsoft Office products (Outlook, Excel, Word, PowerPoint)
**Assets**:
- Experience analyzing and working with court orders and related legislation
- Experience using de-escalation techniques with clients and/or stakeholders to resolve issues and/or conflicts.
- Experience previously working in the Family Support Order Services Branch
- Experience in a call centre environment
- Knowledge of computer systems and software and ability to learn in-house database programs
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to
**Notes**:
**Hours of work**: Monday - Friday, 8:15 am - 4:30 pm (36.25/week)
**Positions Currently available**: Five (5) permanent salaried positions
Two (2) temporary salaired positions (expected end dates - March 31, 2025 and June 30, 2026).
**Location**: John E. Brownlee Building, 10365 - 97 Street, Edmonton, Alberta T5J 3W7
**What we offer**:
- Working for the Alberta Public Service
- Public Service Pension Plan (PSPP)
- Alberta Public Service Benefit Information
- Professional learning and development
- Research Alberta Public Service Careers tool
- Positive workplace culture and work-life balance
- Opportunity to participat
-
Case Officer
6 months ago
Edmonton, Canada Fargo Consultancy of Immigration Full timeFargo Consultancy of Immigration is looking for someone with outstanding organizational skills, a positive attitude and excellent work ethic to join our team as a case officer. Having immigration experience or educational background as a paralegal or legal assistant would be preferred.This Position is working closely with Immigration Consultant and provides...
-
Case Officer
6 months ago
Edmonton, Canada Fargo Consultancy of Immigration Full timeFargo Consultancy of Immigration is looking for someone with outstanding organizational skills, a positive attitude and excellent work ethic to join our team as a case officer. Having immigration experience or educational background as a paralegal or legal assistant would be preferred.This Position is working closely with Immigration Consultant and provides...
-
Case Worker
6 months ago
Edmonton, Canada Organization for the Prevention of Violence Full time**Applications submitted without a cover letter will not be considered** This position’s primary role is to provide, in conjunction with the OPV Intervention Team, front-line services and psychosocial support to service participants and their families who are impacted by hate-motivated violence and extremism. _**The caseworker will be responsible for...
-
Immigration Case Processing Officer
6 months ago
Edmonton, Canada GS Immigration Advisors Full timeOverview: **Responsibilities**: - Assess and review client eligibility and requirements for various immigration programs. - Maintain up-to-date knowledge of changes and developments in Canadian immigration policies and procedures. - Provide detailed consultations and guidance to clients throughout the immigration process. - Ensure compliance with all legal...
-
Administrative Assistant, Case Management
6 months ago
Edmonton, Canada MirkaCare Services Inc. Full time**About us** MirkaCare Services Inc. is a medium business in Edmonton, AB T6E 5J4. We are professional, agile, innovative, and our goal is to be leaders serving people, by nurturing, supporting and promoting the ongoing mental, emotional, physical, spiritual and developmental well-being of all people we serve. Our work environment includes: - Modern...
-
Disability Case Manager
7 months ago
Edmonton, Canada Canada Life Full timeJob Description We are looking for a Disability Case Manager in Edmonton, AB. Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to...
-
Case Worker, Nalah
6 months ago
Edmonton, Canada Edmonton John Howard Society Full time**Employment Opportunity** **Case Worker, Nalah (37.5 hours per week)** **Job ID 23-038EJHS** **Company Overview**: It is an exciting time to join the team at the Edmonton John Howard Society as we embark on a renewed strategic direction. For over 70 years, EJHS has been rooted in community safety and this will continue to be our focus. We offer...
-
Case Manager
1 month ago
Edmonton, Canada Government of Alberta Full timeRole Responsibilities Our Recovery Branch assists residential, private small business, and public entities recover from damage caused by a disaster or emergency event by providing financial assistance or reimbursement. As a Case Manager, you will serve as the main point of contact for Albertans and Local Authorities experiencing complex situations...
-
Social Work Case Coordinator
3 months ago
Edmonton, Canada Sage Full time**Social Work Case Coordinator** **Social Prescribing Program** At **Sage Seniors Association, **a powerful sense of mission influences everything we do. **We want every Edmonton senior to live a full and healthy life, to do as much as they can, as well as they can, for as long as they can**. To do this well, to strive to be the best we can be at it, we...
-
Outreach Services Case Manager
6 months ago
Edmonton, Canada Jewish Family Services Full time**Overview**: We are seeking an enthusiastic and experienced Outreach Manager to join our team. The Outreach Manager will play a crucial role in developing and implementing outreach strategies to engage with the community, promote our organization's mission, and drive growth. **General Description**: Jewish Family Services (JFSE) is a not-for-profit...
-
Disability Case Manager
2 months ago
Edmonton, Canada The Canada Life Assurance Company Full timePermanent Full Time We are looking for a **Disability Case Manager in Edmonton, AB** In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions. The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical...
-
Disability Case Manager
2 weeks ago
Edmonton, Canada The Canada Life Assurance Company Full time $54,500 - $81,800Permanent Full Time We are looking for a Disability Case Manager in Edmonton, AB In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions. The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating...
-
Case Management System Lead
3 months ago
Edmonton International Airport, Canada Central Alberta Regional Victim Serving Society Full time**About Us**: The Alberta Regional Victim Serving Societies (RVSS) deliver a wide range of services under the Victims of Crime and Public Safety Act and Regulation, in partnership with the Government of Alberta (GoA), the Alberta RCMP, specialized and community-based victim-serving organizations, municipalities, and other local agencies. We assist victims of...
-
Case Coordinator, Edmonton Drug Treatment Court
3 months ago
Edmonton, Canada Edmonton John Howard Society Full time**Job ID 24-041EJHS** **Company Overview**: For over 75 years EJHS has provided holistic services and wraparound supports that address the root causes of crime and social disorder. By focusing on reintegration, acceptance and successful outcomes, we are building a safer, more harmonious community. We do this through release planning, housing support,...
-
Case Coordinator, Edmonton Drug Treatment Court
4 months ago
Edmonton, Canada Edmonton John Howard Society Full time**Job ID 24-041EJHS** **Company Overview**: For over 75 years EJHS has provided holistic services and wraparound supports that address the root causes of crime and social disorder. By focusing on reintegration, acceptance and successful outcomes, we are building a safer, more harmonious community. We do this through release planning, housing support,...
-
Legal Office Assistant
2 months ago
Edmonton, Canada RJA Law Full timeAre you passionate about helping people achieve their status in Canada? Do you enjoy working on a daily basis with a wide range of complex immigration matters? We are looking for a compassionate and detail-oriented Legal Office Assistant to work in our boutique law office located in downtown Edmonton, Alberta. Join our dedicated team of professionals, and...
-
Issu/office Administrator
6 months ago
Edmonton, Canada Bayshore HealthCare Full timeThe Regional ISSU/Office Administrator, under the direction of the Area Director, will manage the set up as well as oversee the maintenance of all branch devices which include computers and mobile device while maintaining inventory of devices. The ISSU administrator will assist staff with technical issues of the devices as required. The ISSU/ Office...
-
Strategic Investment Officer
1 month ago
Edmonton, Alberta, Canada Government of Alberta Full timeJob SummaryThe Government of Alberta is seeking a highly skilled Strategic Investment Officer to join our team in the Capital Planning and Program Management section.Key ResponsibilitiesAs a Strategic Investment Officer, you will work in a team environment to develop innovative and timely strategies, solutions to complex transportation investment needs, and...
-
Medical Office Assistant
6 months ago
Edmonton, Canada United Health Centres Inc. Full time**Company description** Founded in 2015, in Edmonton is a multi-task center providing one-stop medical services delivered by a professional healthcare team of family doctors, medical specialists, pharmacists, physio-therapists, nurses, and counselors. **Job description** - Schedule and confirm medical appointments - Produce information electronically based...
-
Medical Office Assistant
7 months ago
Edmonton, Canada United Health Centres Inc. Full time**Company description** Founded in 2015, in Edmonton is a multi-task center providing one-stop medical services delivered by a professional healthcare team of family doctors, medical specialists, pharmacists, physio-therapists, nurses, and counselors. **Job description** - Schedule and confirm medical appointments - Produce information electronically based...