Customer Service Representative/cashier

5 months ago

Sault Ste Marie, Canada Northside Toyota Full time

**Job Overview**:
As the Customer Service Representative/Cashier you will be responsible for contacting customers on the appointment cycle when their appointment is due and for taking phone calls from customers wishing to make an appointment. You will also be responsible for collecting monies owed to the parts and service department by customers.

**Responsibilities**:

- Open the customer profile prior to contacting the customer
- Receive payments from customers for service invoices or parts invoices using the payment system
- Upon receipt of payment close out invoices as paid on the system
- Provide customers with the correct change in the case of cash payment
- Provide customers with receipts for payments in the form of invoice copies
- Return the vehicle keys to the customer
- Advise customer where the vehicle is located
- Contact customers with upcoming appointment dates two days prior to the scheduled appointment
- Confirm appointment in the system
- Offer the customer alternate dates and times when the scheduled appointment is no longer convenient for the customer
- Create appointments in the system
- Follow up with service customers within 24 hours of the service or repair
- Record all customer comments with the relevant customer information and forward the list to the service manager daily
- Report customer complaints to the service manager immediately
- Take phone calls from customers wishing to make an appointment
- Verify that customers can be accommodated at the date and time requested
- If the customer's request can not be accommodated, review the appointment schedule and offer the customer alternative dates and times
- Books agreed upon appointment
- High School Diploma
- Two year’s experience in customer relations
- Experience working as a cashier
- Experience with Microsoft products such as Outlook and MS word
- Experience with POS systems

**Job Types**: Full-time, Permanent

**Salary**: $18.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Store discount

Day range:

- Monday to Friday

Shift:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Serving It Right (preferred)

Ability to Commute:

- Sault Ste. Marie, ON P6B 0B8 (required)

Ability to Relocate:

- Sault Ste. Marie, ON P6B 0B8: Relocate before starting work (required)

Work Location: In person

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