Supervisor, Customer Service
6 months ago
Reporting to the Regional Manager, the main responsibilities of this position include:
- Provide effective and productive supervision and leadership to the Customer Service team.
- Oversee, co-ordinate and provide guidance to Customer Service team members in day-to-day work activities.
- Collaborate with internal departments to implement strategies to enhance overall customer experience and engagement.
- Develop and implement customer service process improvements, ensuring that customer inquires are handled promptly and effectively.
- Investigate and resolve escalated customer concerns in a professional and timely manner to achieve customer satisfaction.
- Create customer communications through various channels such as company website, social media, newsletters, bill inserts etc.
- Provide training and coaching to foster employee development and maintain a skilled workforce.
- Ensure high standards of health, safety and environmental compliance are maintained.
- Develop and maintain positive working relationships with all internal departments, employees, customers, contractors, various legislative bodies, municipal agencies, governments and other organizations.
- Prepare and provide input into annual budget process and effectively control operating costs.
- Collaborate with other FortisOntario team members on corporate driven objectives.
- Provide coverage and support for other FortisOntario Customer Service Department business units as required.
- Minimum of ten (10) years’ customer service experience with at least three (3) years’ supervisory leadership
- Exceptional customer service skills, with a customer-centric mindset and the ability to manage customer expectations and concerns.
- Understanding of Ontario Energy Board and Ontario’s electricity market
- Exceptional communication, interpersonal and collaborative skills
- Effective problem solving and decision-making with the ability to handle escalated customer concerns and provide timely resolutions.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet timelines in a fast-paced environment.
- Flexibility and adaptability to changing needs and priorities.
- Ability to work well under pressure and handle stressful situations in a professional manner.
- Attention to detail and ability to complete work with high degree of accuracy.
- Establish and maintain effective working relationships with co-workers, customers and industry partners.
- Demonstrated experience with financial reporting and budgeting.
- Must possess and maintain in good standing a valid Ontario “G” driver’s license with a clean driving abstract as travel to other FortisOntario business units may be required.
- Previous experience working in a utility environment would be considered an asset.
-
Supervisor, Customer Service
6 months ago
Sault Ste. Marie, Canada The MEARIE Group Full timeAlgoma Power Inc. is an electric distribution company that serves approximately 12,000 customers in the district of Algoma with over more than 1,800 kilometers of distribution lines in an area that covers approximately 14,200 square kilometers. Algoma Power Inc. is a subsidiary of FortisOntario Inc. (“FortisOntario”) which is headquartered in Fort Erie...
-
Food Service Supervisor
4 weeks ago
Sault Ste. Marie, Ontario, Canada Quesada Burritos & Tacos Full timeJob Title: Food Service SupervisorJob Summary: We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Ontario Inc. O/A Quesada Burritos & Tacos. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional...
-
Food Service Supervisor
2 months ago
Sault Ste. Marie, Ontario, Canada beBee Professionals Full time $35,000 - $45,000Restaurant Supervisor RoleWe are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional service for our guests at beBee Professionals in Sault Ste. Marie, Canada.Key Responsibilities:Lead a team of restaurant staff to deliver high-quality service and maintain a welcoming atmosphere.Collaborate with management to...
-
Customer Service Agent
5 months ago
Sault Ste. Marie, Canada ALGOMA POWER INC. Full timeAlgoma Power Inc. (API) is an electric distribution company that serves approximately 12,000 customers in the district of Algoma with over more than 1,800 kilometers of distribution lines in an area that covers approximately 14,200 square kilometers. Algoma Power Inc. is a subsidiary of FortisOntario Inc. (“FortisOntario”) which is headquartered in Fort...
-
Customer Service Operations Manager
3 weeks ago
Sault Ste. Marie, Ontario, Canada The Home Depot Canada Full timeCustomer Experience Manager Role SummaryAs a Customer Experience Manager at The Home Depot Canada, you will oversee the execution of store standards across the entire store, focusing on customer service, department readiness, and operational processes. This role involves managing daily tasks, coaching associates, addressing customer escalations, and...
-
Supervisor - Food Services
4 weeks ago
Sault Ste. Marie, Ontario, Canada Quesada Burritos & Tacos Full timeAs a key member of the Quesada Burritos & Tacos team, the Food Service Supervisor plays a pivotal role in ensuring the highest standards of quality and customer satisfaction in our food services. The ideal candidate will have 1 year to less than 2 years of experience and a secondary (high) school graduation certificate.Key ResponsibilitiesEstablish efficient...
-
Food Service Supervisor
4 weeks ago
Sault Ste. Marie, Ontario, Canada Quesada Burritos & Tacos Full timeJob SummaryWe are seeking a skilled Food Service Supervisor to join our team at Quesada Burritos & Tacos. As a key member of our operations team, you will be responsible for overseeing the preparation and service of food to our customers.Key ResponsibilitiesSupervise and coordinate the activities of staff who prepare and portion foodTrain staff in job...
-
Food Service Supervisor
1 month ago
Sault Ste. Marie, Ontario, Canada beBee Professionals Full time $35,000 - $45,000We are seeking a Food Service Supervisor to oversee daily restaurant operations and ensure excellent service and a welcoming atmosphere for our guests.Key Responsibilities:Supervise restaurant staff to maintain high levels of customer service.Assist in training and onboarding new employees to ensure a smooth transition.Monitor food quality and presentation...
-
Food Service Supervisor
4 weeks ago
Sault Ste. Marie, Ontario, Canada Ontario Inc Full timeJob Title: Food Service SupervisorJob Summary: We are seeking a skilled Food Service Supervisor to join our team at Ontario Inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food.Key Responsibilities:Establish...
-
Food Service Supervisor
4 weeks ago
Sault Ste. Marie, Ontario, Canada Quesada Burritos & Tacos Full timeJob Title: Food Service SupervisorJob Summary: We are seeking a skilled Food Service Supervisor to join our team at Quesada Burritos & Tacos. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our kitchen, ensuring that food and service meet quality control standards.Key Responsibilities:Establish efficient methods...
-
Food Service Supervisor
4 weeks ago
Sault Ste. Marie, Ontario, Canada Compass Group Canada Full timeJob Title: Food Service Supervisor - Team LeadJob Summary: We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Compass Group Canada. As a Food Service Supervisor, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food, ensuring that high-quality food is served to...
-
Customer Service Agent
6 months ago
Sault Ste. Marie, Canada CANADIAN NIAGARA POWER INC. Full timeAlgoma Power Inc. (API) is looking for a motivated, organized, detail oriented, customer centric individual with the ability to work in a fast-paced environment as part of a dynamic Customer Service team. This temporary position will support the Customer Service team in day to day tasks and provide professional and courteous service to API’s...
-
Food Service Supervisor
4 weeks ago
Sault Ste. Marie, Ontario, Canada BarBurrito Full timeJob Summary: We are seeking a highly skilled Food Service Supervisor to join our team at BarBurrito. As a Food Service Supervisor, you will be responsible for establishing methods to meet work schedules, supervising and coordinating activities of staff who prepare and portion food, and ensuring that food and service meet quality control standards.Key...
-
Account Representative Customer Service
4 weeks ago
Sault Ste. Marie, Canada MCDOUGALL ENERGY INC Full timeMcDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities. At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we...
-
Customer Experience Supervisor
2 weeks ago
Sault Ste. Marie, Ontario, Canada The Home Depot Canada Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at The Home Depot Canada. This is an exciting opportunity to lead our store operations and ensure exceptional customer service.Key ResponsibilitiesCustomer Service: Drive customer satisfaction by coaching associates on service techniques, resolving escalations, and...
-
Sales Operations Supervisor
2 months ago
Sault Ste. Marie, Ontario, Canada beBee Professionals Full time $45,000 - $65,000Job Title: Sales SupervisorbeBee Professionals in Sault Ste. Marie is seeking an experienced Sales Supervisor to lead our sales team and drive the performance of our retail store. As a Sales Supervisor, you will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Lead and motivate...
-
Supervisor
6 months ago
Sault Ste. Marie, Canada Savers Full timeDescription Job Title: Supervisor Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind...
-
Food Services Supervisor
3 weeks ago
Sault Ste. Marie, Ontario, Canada Quesada Burritos & Tacos Full timeAt Quesada Burritos & Tacos, we are seeking a dedicated and organized Food Services Supervisor to join our team. As a Food Services Supervisor, you will be responsible for establishing work schedules and supervising staff who prepare and portion food. You will also train staff in job duties, sanitation, and safety procedures, and ensure that food and service...
-
Customer Service Representative
1 month ago
Sault Ste. Marie, Ontario, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a skilled Service Excellence Specialist to provide exceptional service to our customers. In this role, you will handle customer inquiries, provide product information, and resolve issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about products and...
-
Supervisor
4 months ago
Sault Ste. Marie, Canada Savers Value Village Full timeDescription Job Title: SupervisorWho we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items...