Technical Operations Analyst

2 weeks ago


Remote, Canada Applied SAP Professionals Inc Full time

**Job Duties and Responsibilities**:

- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals
- Providing Tier 2/3 technical design and support services
- Provide senior support with regards to Windows Server, SAN, SCCM, Kaseya, GPOs, AD and Exchange on-premisse.
- Supporting M365 Services (Exchange Online, SharePoint Online, Teams, AAD, InTune etc)
- Supporting Endpoint Security Products and Baselines
- Maintain and improve data backup activates and administrate data storage systems
- Be accountable for the execution of all patching activities
- Manage local and remote assets in various geographic locations
- Monitor servers and peripheral equipment to detect faulty output or machine stoppage
- Provide support to all users of IT equipment by troubleshooting/follow up on reported hardware/software problems
- Document all client interactions, assets defects and suggestions in the ticketing system
- Administration of Active Directory Structure
- Perform root cause analysis of the tickets
- Travel to the plants and other locations when required
- Execute changes
- Increase the knowledge base
- Always consider cyber security by design in any IT task

**Minimum Position Qualifications/Requirements**:

- Bachelor’s degree in Computer Science, Information Technology, System Administration, or equivalent experience required.
- 7+ years of experience working in Microsoft Windows Server on-premises
- Strong knowledge of MS Windows 10, Server and M365.
- Technical experience with network management will be a plus
- Microsoft certification is desired
- Broad and in-depth technical expertise in multiple disciplines especially Client/Server, Azure, Intune, Active Directory, Group Policy, etc.
- Excellent written and oral communication skills
- Familiarity with Kaseya/SCCM
- Ability to multitask and prioritize duties appropriately.
- Ability to work well independently, as well as part of a team.
- Excellent customer relationship, communications and interpersonal skills.
- Demonstrated ability to identify and propose new IT business processes and systems
- Ability to take ownership, demonstrate sense of urgency and drive operational excellence

**Salary**: From $35.00 per hour

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Application question(s):

- Expectations

Work Location: Remote

Expected start date: 2023-02-20



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