Membership Services Coordinator

2 weeks ago

Victoria, Canada Sierra Club BC Full time

Sierra Club of BC Foundation

MEMBERSHIP SERVICES COORDINATOR

ABOUT SIERRA CLUB BC
Sierra Club of British Columbia Foundation (Sierra Club BC) is an environmental charity whose core mission is to advance climate justice and ecosystem protection by uplifting grassroots-led change. We are committed to engaging with and learning from diverse communities and knowledge systems. This is an opportunity to join a dynamic team implementing its strategic plan to create a brighter future for the lands, waters and all who call them home.

ABOUT THE ROLE
As the Membership Services Coordinator, you will play a crucial role in furthering our work to better protect the land and water. Reporting to the Manager of Donor Stewardship and Engagement, you will be responsible for processing donations, coordinating donor and supporter stewardship efforts, and providing excellent customer service to our members. Sierra Club BC is fortunate to work with thousands of members across British Columbia and the world. The Member Service Coordinator will nourish a dedicated support network for all that we do. This position offers the opportunity to work closely with a dedicated Development team with some collaborative work within the Finance department.

Sierra Club BC maintains a largely remote work environment with occasional in-person work at our office located in Victoria, B.C. Due to this hybrid nature, applicants based in the Victoria area will be prioritized.

RESPONSIBILITIES
- Enter all donations, grant payments and information into Salesforce from a variety of payment types (cash, cheque, third-party fundraising websites, etc).
- Ensure effective reporting and tracking of activities in Salesforce (CRM database) to enhance relationships and increase likelihood of continued support.
- Support a positive donor and supporter experience by responding to donor-related inquiries.
- Identify creative opportunities to increase revenue and retention for monthly donors, new donors and mid-level donors.
- Work closely with the Development team to secure engagement opportunities with donors to inform, inspire and elevate giving.

SKILLS, QUALIFICATIONS AND EXPERIENCE
- A minimum of two years direct experience in fundraising, donor relations, finance or administrative work.
- Superb organizational, time management and analytical skills.
- Highly detail oriented with a strong aptitude for accurate data entry.
- Excellent communication skills, both written and verbal.
- Ability to communicate effectively and persuasively with members and donors about environmental issues.
- Ability to maintain confidentiality with sensitive information.
- Experience with fundraising software, reports and databases. Experience with Salesforce and third-party fundraising apps like Canada Helps an asset.
- High level of proficiency with Microsoft 365 programs.
- Customer service-oriented mindset with a passion for engaging and building relationships with supporters.
- Experience working in intercultural contexts and upholding JEDI (justice, equity, diversity and inclusion) principles.

COMPENSATION
- This is a five days per week (37.5 hours) position, with a starting pay rate of $53,788-$61,884.
- Initial four weeks of paid vacation, with scheduled increases to five weeks; additional week of paid time off while the office is closed over the winter holiday period.
- Benefits package including health, vision, dental, and other supports for wellness.
- Personal and professional development opportunities are available.

HOW TO APPLY
- Applications received by midnight on Wednesday, April 24, 2024, will receive priority consideration for interviews. The posting will remain open until the position is filled.
- Applications are welcome from across British Columbia, with preference to those based in Victoria given this is where our office is located. Applications from other provinces or internationally will not be considered.

**Job Types**: Full-time, Permanent

**Salary**: $53,788.00-$61,884.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Victoria, BC V8W 1P8

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