Sales Support Specialist

3 weeks ago

Burlington, Canada Power & Tel Full time

**Key Responsibilities**
- Supports Account Managers in meeting the customer's needs.
- Enters customer orders and quotes into the computer system.
- Researches, and follows up on open customer orders.
- Responsible to keep Open Order Reports current and process Return Authorizations.
- Obtain proof of delivery for customers.
- Aids in general clerical work such as correspondence & filing.
- Researches to find products not currently in the portfolio.
- Enters, processes and maintains quality event records.
- Accounts Receivable follow up with customers
- Literature distribution
- Other tasks as assigned

**Skills Needed**
- Computer use and navigation
- Microsoft Excel & Word
- Strong organization skills
- Problem-solving skills
- Mathematics aptitude
- Attention to detail
- Good communication skills
- Works well independently and in group environments
- Typing skills

**Minimum Educational Requirements**

Bachelor's degree in Business Administration or marketing preferred, but not required, or equivalent work experience.

**Experience Required**

2 years of customer service

2 years of order entry

2 years of office administration

NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.

**Experience**: Preferred
- 2 year(s): Order entry
- 2 year(s): Customer problem resolution
- 2 year(s): Office administration
- 2 year(s): Customer service experience

**Education**: Preferred
- Associates or better in Business Administration or related field

**Skills**: Required
- Analytical Skills
- Interpersonal Skills
- Computer Literacy
- Communication Skills
- Adaptability

**Behaviors**: Required
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity

**Motivations**: Preferred
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Self-Starter: Inspired to perform without outside help
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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