Csr - Bilingual

Recognized by Deloitte as one of the fastest growing companies in North America, Paymentus is the premier provider of innovative, reliable, and secure electronic bill presentment and payment services for more than 1300 clients leading the Utility, Telecom, Auto Finance, Insurance, Consumer Finance, and Health industries. Our comprehensive eBilling and Payment Platform allows our clients to provide a unified customer bill-pay experience that includes online, mobile, IVR, text, kiosk, and agent-assisted channels, as well as a full range of customer communication options.

To achieve optimal performance and client satisfaction, Paymentus is supported by a team of highly committed, striving, and creative employees who excel in their expertise and transform plan into action. This is an exciting time to join our expanding company You will have the opportunity to grow professionally and personally in an environment where intelligence, innovation, and leadership are valued and rewarded.

We are currently seeking a Customer Service Representative with the ability to thrive in a high performance and high reward environment.

**Summary/Objective**

The Customer Service Representative is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting technical issues, etc.

**Essential Functions/ Responsibilities**
- Process payments for our client's mutual customers (Inbound and Outbound).
- Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
- Follow call center scripts and processes when handling different topics.
- Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
- Be available to work on Statutory Holidays and/or as needed by the business.
- Ability to work a rotating shift schedule including some weekends

**Required**:

- Minimum two years of customer service experience.
- A secondary school diploma or minimum of high school diploma.
- Inbound call center customer service experience.
- Proficient in English and/or Spanish.

**Expected Hours of Work - This is a full-time position, 40 hours per week.**

**Work Environment**

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and printers.

**Physical Demands**

The CSR is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**EEO Statement**

**Reasonable Accommodation**

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.