Installation and Service Coordinator
1 month ago
**Why Trail?**
**The Perks**
Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:
- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Staff incentives and rewards
- Employee discounts
**The Role**
**What you will be doing**
- Booking coordination (both receiving and initiating) to ensure installations and service calls are booked within 24 hours
- Manage Installer / Service Technician calendars and communicate appointment changes in real time
- General administration
- Assisting with special projects when requested
**To be successful in this role you must**
- Have proven success in a customer focused work environment
- Have previous experience in a booking and / or client service role, preferably in the service or retail industry
- Have a great work ethic, be punctual, and pay attention to the details
- Collaborate with various departments to ensure issues are resolved effectively and in a timely manner
- Have outstanding oral, typing and written communication skills
- Be willing to work a Monday - Friday work schedule
Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. With 19 showrooms spanning across BC, Alberta, and Saskatchewan, we continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.
Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we’re proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader
TrailApp3
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