Installation and Service Coordinator

2 weeks ago


Edmonton, Canada TRAIL APPLIANCES LTD Full time

**Why Trail?**

**The Perks**

Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:

- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Staff incentives and rewards
- Employee discounts

**The Role**

**What you will be doing**

**Installation Coordination**
- Efficiently book all product installations, ensuring accurate information and adherence to scheduling protocols.
- Verify that installations are appropriately charged, addressing any discrepancies promptly.
- Prioritize and respond to Install Requests within a 24-hour timeframe, maintaining a high level of responsiveness.
- Maintain a systematic approach to handling appointment rescheduling, ensuring mínimal disruptions.
- Collaborate with the sales staff to address installation queries and provide necessary support.
- Pull required permits for installations, ensuring compliance with local regulations.
- Assemble comprehensive installer runs for next-day installations, including work orders, spec sheets, maps, payment, and coordination with the Warehouse.
- Generate reports and summaries as needed for management review.
- Handle customer inquiries and concerns related to installations, providing clear and concise information.
- Ensure a high level of customer satisfaction by addressing issues promptly and professionally.

**Costco Program Coordination**
- Assist Sales Consultants in navigating Costco paperwork, aiding in booking installations, and facilitating customer follow-up.
- Create detailed Trail Appliances invoices for transactions related to the Costco program.
- Ensure timely return of 'Costco Completion Certificates' from installers after each Costco installation.
- Manage the post-installation paperwork process, sending all necessary documentation to Kinetico for timely payment and order completion.

**To be successful in this role you must**
- Have proven success in a customer focused work environment
- Have 2+ years in a booking and / or client service role, preferably in the service or retail industry
- Have a great work ethic, be punctual, and pay attention to the details
- Collaborate with various departments to ensure issues are resolved effectively and in a timely manner
- Have outstanding oral, typing and written communication skills
- Be willing to work a Monday - Friday work schedule

Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. We continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.

Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we’re proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader



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