Chief Operations Officer

2 months ago

Stony Plain, Canada I HAVE A CHANCE SUPPORT SERVICES LTD Full time

**Chief Operations Officer**

**Full-Time | Operation**s**

**Location**:IHAC Head Office, Alberta and Ontario

**Salary Range**:Competitive

Our Mission: At I Have a Chance Support Services Ltd. (IHACSS), we are all about empowering individuals to achieve independence and personal growth. We strive to create a nurturing environment that supports well-being and provides meaningful experiences.

About Us: Join our distinguished team at I Have a Chance Support Services Ltd. (IHACSS) and play a pivotal role in enhancing the lives of individuals in our care. We are dedicated to empowering individuals in our care facing mental illness and disabilities. IHACSS is committed to supporting individuals and fostering independence. We create a nurturing environment that inspires growth, development & meaningful experiences. We invite you to be a part of positively impacting the lives of the vulnerable population.

Join us in creating a nurturing and positive environment that fosters growth, independence, and meaningful connections. Work directly with the indigenous Inuit population and experience their culture and stories while making difference in their lives.

Click here to view all of our job postings - IHAC career page

**Why Join Us**:
Take on a leadership role that truly makes a difference. Enjoy a collaborative work environment, continuous learning, and a chance to empower individuals every day.

**Role Overview**:
As our Chief Operations Officer (COO), you’ll oversee operations across Alberta and Ontario. Your role involves leading daily operations, managing senior staff, ensuring compliance, and driving performance improvements. You’ll also be involved in strategic planning, financial management, and talent development.

**Key Responsibilities**:

- Operational Leadership: Craft and execute strategies aligned with our mission. Manage day-to-day operations, ensure compliance, and lead key programs and events. Organize and facilitate agency wide appreciation activities.
- Strategic Planning: Work with the CEO to define and implement strategic goals. Develop policies, manage risks, and oversee accreditation. Implement operational plans, policies and procedures to achieve organizational goals.
- Performance Management: Set and monitor performance metrics. Drive improvements initiatives and oversee departmental activities. Directly oversea Human Resource Manager, Program Manager and Maintenance Manager.
- Financial Management: Collaborate with the CFO on financial matters, manage contracts, and ensure cost-effectiveness along with compliance of financial regulations.
- Talent Management: Recruit, develop and retain a high-performing team. Foster a positive work environment and ensure effective staffing. Providing mentorship and performance development opportunities along with succession planning.
- Quality Control Management: Ensure compliance with the relevant laws, regulations and standard across all operational functions. Identifying and mitigating potential risks to successful execution of business operations.

**Qualifications**:

- Education and Experience: Bachelor's degree in business administration or a related field; MBA preferred. At least 10 years in operations management with 5 years in senior leadership. Experience in supportive living is a plus.
- Skills: Strong leadership, problem-solving, and decision-making abilities. Excellent communication and organizational skills. Proficiency in technology and data analysis. Commitment to high ethical standards.

**Working Conditions**:

- Full-time position at our IHAC Head Office, with occasional travel.
- Standard hours are Monday-Friday, 8:30am-4:00pm, with flexibility for evenings and weekends as needed.
- On-call support and additional hours may be required.
- Competitive salary and benefits package.

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