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General Manager, Park Royal Swim

4 weeks ago

West Vancouver, Canada Pedalheads Full time

**Our mission**

We inspire kids to believe in themselves.

**Who we are**

We are a fast-growing leader in children's programming who offer high-quality bike and swim lessons across North America.

Why you'll love working at Pedalheads

**Growth**

Pedalheads has 170+ locations in 40+ cities with 2000+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.

**Culture**

Our people consistently attribute their love of working at Pedalheads to the culture and team. We're passionate about creating a supportive, energizing team environment with fun, friendly and driven people.

**Opportunity**

We are truly known for developing our people and teams to their highest potential in a way that builds skills and confidence for life. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

**Purpose**

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there.

**The Role**

You will effectively and efficiently manage the full day-to-day operations of the Pedalheads Park Royal Swimming Pool. You will run a well-run business, establishing a welcoming family focused environment in both of our pool facilities. You will uphold Pedalheads program excellence, safety standards and personalized customer service while you grow registrations and revenue. You will liaise with the swim staff, maintain a spotless facility and be responsible for business operations including the budget, marketing activities and partnership development. This position reports to the Operations Manager, Swim.

**Duties and Responsibilities**
- Reports, update and advises the Operations Manager, Swim of customer feedback, staffing items and program activities.
- Mentors and grows your reports through strong coaching.
- Monitors staff job performance
- Hires, schedules, and connects with staff Maintains facility cleanliness and security and ensure the pool is properly maintained and abides by Health Regulations.
- Ensure the highest standard of safety at all pools.
- Maintain a premium experience for environment and atmosphere in all facilities.
- Provide excellent customer service initiate and monitor customer feedback, including customer satisfaction and NPS score.
- Grow revenue by driving sales and business results through premium customer experience, employee relation, and detail-oriented operations.
- Engage families on an ongoing basis regarding special events and other Pedalheads Swim and Bike Programs, camps, and lessons.
- Responsible for survey and customer care complaints for swim.
- Responsible for overlooking payroll for Swim.
- Develop and utilize a Park Royal operational and Safety Plan.
- Work collaboratively with Marketing and Business Development teams to implement Park Royal
- Builds strong relationships and partnerships within the community

**Competencies**
- Strong and dynamic leader and mentor
- Customer service specialist
- Outstanding organizational skills, detail-oriented
- Exceptional interpersonal skills with ability to interact and build strong relationships with individuals at all levels.
- Decisive decision maker, able to quickly diagnose problems and create solutions.
- Personal integrity and initiative; a self starter willing to “roll up your sleeves.”

**Qualifications**
- Minimum of 3 year's supervisory or management experience in a tourism, hospitality, or recreation
- 3 years of customer service
- Prior experience with Aquatics as a swim instructor and/or lifeguard is an asset.
- Post-secondary education in Sports Recreation, Education, or Business Administration or a related field an asset
- Valid driver's license
- National Lifeguard Certification an asset
- Lifesaving Swim Instructor Certification an asset
- Must be flexible to work evenings and weekends, particularly while swim lessons are in session

**APPLICATION PROCESS**
- Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities._

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