Operations Support Analyst

4 weeks ago

Toronto, Canada DAC Group Full time

**Leading digital performance marketing agency seeks an Operations Support Analyst**

Do you have the **enthusiasm **to rise to each challenge, the **execution **to drive outrageous performance, the **curiosity **to continually expand your knowledge, and the **courage **to propose original solutions to perplexing problems? Then you may have just found the perfect opportunity at a performance marketing agency like no other.

The Operations Support Analyst position is responsible for supporting the Director, Operations of LPM in executing the day-to-day management of DAC client’s Local Presence Management programs accurately and efficiently. Execution should be in accordance with client mandates, business process, and vendor process guidelines with ultimate responsibility for providing superior customer service to Account & Client teams.

Sound like your kind of thing? Let's get to the details

**What you get**
- The opportunity to shape the future—yours and ours—at one of the world's most significant performance marketing agencies with offices across the US, Canada, and Europe.
- A diverse, equitable, and inclusive (DEI) environment where you can bring your whole self to work.
- A host of perks and benefits, including flexible hours, hybrid working models, employee assistance, and 20 days off to recharge.

**What we get**
- One (1) year + in related field
- Bachelor's Degree or equivalent post-secondary diploma in data, operations or local listing management
- Advanced knowledge of Microsoft Office suite including Word, PowerPoint, Excel, SharePoint, and Teams.
- Ability to quickly adapt in a dynamic environment and learn new processes, products & systems.
- Strong problem-solving skills combined with flexibility, creativity, and tenacity.
- Proven ability to work collaboratively across different agency teams.
- Excellent conceptual, organizational, analytical, and problem-solving skills required.
- Manage competing demands and prioritize work objectively, superior time management skills.
- Operate with a sense of urgency, quickly responding to stakeholders and building relationships.
- Superior oral and written communication skills as well as effective presentation skills.
- Professional, mature, self-motivated, self-directed, and high attention to detail.
- Proficient in data analysis and Excel; formatting, formulas, concatenation, and macros

**Responsibilities**
- Provide timely, thoughtful, solution-oriented, customer-centric, and accurate information as the primary point of contact for all assigned projects.
- Engaging with key stakeholders to define, communicate status and progress, launch, maintain, and optimize client’s location data across publisher networks, inclusive of search engines, online directories, maps, and social networks.
- Analyze, prep, and process data timely and accurately for launch and ongoing optimization.
- QA and audit data according to timelines and or as needed across publisher sites; update as needed to ensure the highest level of data integrity is maintained at all times.
- Adhere to established internal DAC processes, business processes, and vendor processes, using all DAC-approved tools and defined communication protocols.
- Escalate new scenarios or out of process scenarios accordingly to the Operation Specialist.
- Manage inbound tickets within defined SLA’s accurately and completely.
- Manage multiple programs, with varying priorities/timelines, ensuring that all timelines are met.
- Be knowledgeable and proficient in working in vendor, publisher, and DAC systems and tools.
- Be knowledgeable of industry trends, and subsequent impacts to processes & clients.
- Assist the team with time-sensitive requests and or as required.
- Trouble-shoot, solution and execute to correct data and address account, client, and or vendor issues, risks, and concerns. Escalate when appropriate.
- Effectively multi-task and prioritize client project communications, timelines, and tasks with a high level of urgency and attention to detail to ensure quality, accuracy, and completeness.
- All other duties as assigned.

**What's next?**

SzOVNacD5A

  • Operations Support Analyst 1

    4 weeks ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 37184 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:703 DON MILLS ROAD **Job Type & Duration**:1 Temporary, Full-Time **Hourly Rate and Wage Grade**:$42.72 - $46.81, TFS195, Wage Grade 13 **Shift Information**:Monday to Friday, 35 hours **Affiliation**:...

  • Operations Support Analyst

    4 weeks ago

    Toronto, Canada The Hillman Group Full time

    Who We Are & What We Do The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products. The Hillman Group Canada employs over 700 employees in 2...

  • IT Support Analyst

    4 weeks ago

    Toronto, Canada CB Canada Full time

    IT Support Analyst On behalf of our client in the Public Sector, PROCOM is looking for an IT Support Analyst. IT Support Analyst – Job Description The IT Support Analyst is the face of IT and will act as a liaison between IT and the end user for IT-related needs Manage technical support related issues via ticketing system Ability to conduct research into...

  • Operations Analyst, Network Operation

    4 weeks ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Operations Data Analyst

    1 month ago

    Toronto, Canada OCS Full time

    About Us The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and we are the provincial wholesaler of cannabis for private retail stores. Working at the OCS is a unique opportunity to be part of an agile start-up in a...

  • Operations Support Analyst 2

    1 day ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 41710 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:703 Don Mills Road **Job Type & Duration**:Full time, 2 Permanent vacancies **Hourly Rate and Wage Grade**:$38.47- $42.14, Wage grade 11 **Shift Information**: Mandatory rotating shifts including...

  • Tax Operations Analyst

    4 weeks ago

    Toronto, Canada CB Canada Full time

    Tax Operations Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Tax Operations Analyst. Tax Operations Analyst – Job Description The Analyst will provide a range of analytical/process support, reporting, analytics and assist in the generation of various tax slips and filings with Canada Revenue Agency (CRA) and Revenue Quebec...

  • Operations Analyst

    4 weeks ago

    Toronto, Canada Raise Full time

    Our Banking client in **Toronto, Ontario **is looking to hire an **Operations Analyst **for an **8-months contract **role with Possibility of extension. **What you will be doing** - Process transactions within a wide range of complexity and support Supply Chain Finance team (70-80% of role). These may include, but not limited to Payable Finance products,...

  • IT Support Analyst

    1 month ago

    Toronto, Canada Toronto Metropolitan Full time

    **About Toronto Metropolitan**: At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines...

  • Hardware Support Analyst

    1 week ago

    Toronto, Canada procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job DescriptionDetailed orientatedAble to follow instructionsAble to read through service manuals and technical documentsExperience working on computer hardwareHardware Support Analyst - Mandatory...

  • Application Support Analyst

    4 weeks ago

    Toronto, Canada CB Canada Full time

    Application Support AnalystOn behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst.Application Support Analyst – Job DescriptionSupporting test environmentAttending project meetingsManage/Work/Test given stacksApplication Support Analyst – Mandatory Skills2+ years of similar experienceFamiliarity withRed Hat...

  • Operations Business Analyst

    4 weeks ago

    Toronto, Canada Dawn InfoTek Inc. Full time

    Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. **We are currently seeking competent individuals to fulfill the role of Operations...

  • Analyst, Investment Operations

    1 month ago

    Toronto, Canada University Pension Plan Full time

    **ABOUT UPP** UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 37,000 members across four universities and 12 affiliate organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for...

  • Wealth Solutions Operations Analyst

    13 hours ago

    Toronto, Canada People Corporation Full time

    We are seeking an **Wealth Solutions Operations Analyst** to join our team in Toronto. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. At People...

  • Deskside Support Analyst

    1 month ago

    Toronto, Canada Compugen Inc Full time

    **Job Title** - Deskside Support Analyst **Vacancy No** - VN6142 **Work Location** - Toronto, ON **Job Details** **Overview**: Compugen is a leading Information Technology (IT) Solution Provider helping customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated...

  • Technical Support Analyst

    4 weeks ago

    Toronto, Canada CB Canada Full time

    Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst. Technical Support Analyst – Job Description Provide leadership for the provision of technical expertise in development and support of activities, processes, procedures and tools for protecting information security with a focus on...

  • Revenue Operations Analyst

    1 month ago

    Toronto, Canada Float Financial Solutions Inc. Full time

    **About Float** Float is one of Canada’s fastest growing companies, serving Canadian businesses with our innovative smart corporate card and spend management solution. Float’s team is customer-obsessed, passionate, vibrant, and entrepreneurial, and includes executives from Uber, Shopify, Ritual, and many other incredible tech companies! At Float,...

  • AML Operation Analyst

    3 weeks ago

    Toronto, Canada GTT, LLC Full time

    AML Operation Analyst/Risk Analyst Contract Duration 18 months Summary of Day-to-Day Responsibilities: Obtaining, analyzing, and documenting anti-money laundering concerns. Representatives will be a assigned a daily file to work through, and are required to search through various client systems to locate transactional data, compile information, and...

  • AML Operations Analyst

    4 weeks ago

    Toronto, Canada GTT, LLC Full time

    AML Operations Analyst – Investigations Role (Remote) Contract Duration 18 months (Extension possible)Department Overview: - Global Anti-Money Laundering at CLIENT At the client, they are committed to detecting and deterring the use of client products or services for money laundering and terrorist financing activity. The Global Anti-Money Laundering...

  • Wealth Solutions Operations Analyst

    1 day ago

    Toronto, Canada People Corporation Full time

    Job Description We are seeking an Wealth Solutions Operations Analyst to join our team in Toronto. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our...