![The Hillman Group](https://media.trabajo.org/img/noimg.jpg)
Operations Support Analyst
2 months ago
Who We Are & What We Do
The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more Have you ever done any home improvement projects? If so, you likely know our products.
The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.
Summary
The Operations Support Analysts role is to ensure the business operates efficiently and effectively in meeting the customer's needs and the financial goals. The role will work closely will all departments in the organization to ensure the goals of the Operation are met. The role is key in providing system/technical support as it relates to the warehouse management system (WM) and act as a “go to” when analytics are required for specific project work or to support Operations team. The role will support all of Canada Operations, nationally and provide assistance/guidance in the following areas:
- Run/develop ongoing or specific reports/analytics in BI reports or from Manhattan WM system so other team members can run adhoc reports.
- Program/develop logic in BI portal so that all facilities have access to one touch reporting.
- Perform analytics on as needed basis to help improve areas of the operation or to execute special project needs.
- Will act as resident expert in Manhattan WM system when staff is needing to enhance or modify processes.
- Role will work closely with USA IT team to develop and review new programming initiatives specific to Canada or where USA system enhancement can improve Canada operations.
- Will participate and support KPI reporting and analytics.
- Provide ongoing continuous improvement as it relates to system enhancements or process improvement through the analytics of data and KPI reporting.
Additional Responsibilities and Focus Areas
- Comply with company policies and procedures.
- Support and follow internal health and safety programs and protocols.
- Perform other duties as assigned by management.
- This is an in-office role located in Toronto, Ontario
**Qualifications**:
- Completed College Diploma - in IT or Supply Chain is preferred.
- Minimum of 2 years of experience in Operations and Transportation.
- Experience with WMS, ERP, and TMS systems. SME for Manhattan, WM program
- Excellent communication (oral and written) and interpersonal skills to develop and maintain business relations.
- Proficient computer skills (Microsoft Word, Excel - intermediate) are required.
- Strong analytical skills, detail-oriented, resourceful, and self-reliant.
- Must be a team player, able to work under pressure, meet deadlines.
- Willing and able to work on a flexible schedule and overtime when required.
We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.
The Hillman Group Canada ULC
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