Operations Business Analyst

3 weeks ago


Toronto, Canada Dawn InfoTek Inc. Full time

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

**We are currently seeking competent individuals to fulfill the role of Operations Business Analyst to join our dynamic team for our client, one of the major banks.**

**Title: Operations Business Analyst**

Operational Support - Queue Management
- Ensure that all SUS operational support requests are assigned and actioned in compliance with service level targets

Operational Support - Incident and Service Request Management
- Review submitted incident tickets to ensure completeness of information
- Provide basic triage and assign to Tier 3 specialists as required
- Monitor tickets to ensure compliance with service level targets
- Provide support in closing/resolving tickets where required
- Provide reports on current status of assigned tickets
- Provide historical reports on volume, performance, trends, etc

Operational Support - Service Request Fulfillment
- Complete standard service requests in support of SUS clients such as:

- Password administration
- Account administration (add/delete/modify)
- Access to tools such as monitoring, automated deployment, log analysis, etc.

Operational Support - Change Management
- Review assessment tasks on new CRQs to ensure compliance with SUS standards
- Assign tasks to support specialists as required
- Monitor tasks to ensure alignment with CRQ deadlines and change management processes
- Provide support in closing tasks where required
- Provide reports on current status of assigned tasks
- Provide reports on scheduled CRQs impacting SUS
- Provide historical reports on volume, performance, trends, etc

MUST have skills:
2+ years experience in ITIL Service Management
- Incident - Basic triage and assessment with assignment to Tier three
- Queue management - Assignment of tickets
- Change management - Creation and management of Change Requests
- Configuration management - Management of component inventory

2+ years experience in Operational Support
- Familiarity with WebSphere, Oracle 19c, Kubernetes, Ansible
- Experience with enterprise Data Analysis / visualization tools like Power BI

**Job Type**: Fixed term contract

**Salary**: $40.00-$50.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- ITIL Service Management: 2 years (required)
- Operational Support: 2 years (required)
- WebSphere, Oracle 19c, Kubernetes, Ansible: 2 years (required)
- enterprise Data Analysis / visualization tools like Power BI: 2 years (required)

Work Location: Hybrid remote in Toronto, ON M5B 2L1



  • Toronto, Canada Saturn Logistics Full time

    **Operational Business Analyst** Looking for an exciting and challenging opportunity to put your analytical and problem-solving skills to work? Join our team as an Operational Business Analyst at DHL! In this dynamic role, you'll play a key role in all operating activities, including customer demand/volume planning, warehouse productivity, labor...


  • Toronto, Canada Moya Financial Full time

    **Moya Financial Credit Union Limited (“Moya”)** is hiring for a **Business Operations Analyst**. Details of the position are as follows: **Number of Available Position(s)**: One **Terms of Employment**: Permanent, Full-time (35 hours per week) **Wage**:$36.62 per hour **Benefits**:Extended medical & dental **Language of work**: English **Work...


  • Toronto, Canada MEDCAN Full time

    About Us: Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 80 physicians and...


  • Toronto, Canada CB Canada Full time

    Senior Business Analyst - Operational Risk - Archer On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Business Analyst - Operational Risk - Archer. Senior Business Analyst - Operational Risk - Archer – Job Description Team is responsible for the definition of Operational risk technology and data strategy as well as for the...


  • Toronto, Canada Healthcare of Ontario Pension Plan Full time

    Why you’ll love working here:high-performance, people-focused cultureour commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selvesmembership in HOOPP’s world class defined benefit pension plan, which can serve as an important...


  • Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU - PO - Job Number: J0423-0325 - Job Title: Operational Business Analyst (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Management / Consulting - Job Classification: FP7 - Role Designation:- Open Positions: 1 - Posting Date: April 17,...

  • Business Analyst

    4 days ago


    Toronto, Canada Insight Global Full time

    Required Skills and Experience * - 2+ years of hands-on experience with Python. - Strong hands-on experience with Excel. - Financial knowledge, such as risk management, counterparty credit risk, or financial products Job Description * Insight Global is looking for a Business Analyst to join a top bank in downtown Toronto for a 12-month contract. This...

  • Business Analyst

    4 days ago


    Toronto, Canada Insight Global Full time

    Required Skills and Experience * - 2+ years of hands-on experience with Python. - Strong hands-on experience with Excel. - Financial knowledge, such as risk management, counterparty credit risk, or financial products Job Description * Insight Global is looking for a Business Analyst to join a top bank in downtown Toronto for a 12-month contract. This...

  • Business Analyst

    4 days ago


    Toronto, Canada Insight Global Full time

    Required Skills and Experience * - 2+ years of hands-on experience with Python. - Strong hands-on experience with Excel. - Financial knowledge, such as risk management, counterparty credit risk, or financial products Job Description * Insight Global is looking for a Business Analyst to join a top bank in downtown Toronto for a 12-month contract. This...

  • Business Analyst

    6 days ago


    Toronto, Canada DAC Group Full time

    **Leading digital performance marketing agency seeks Business Analyst.** Do you have the **enthusiasm **to rise to each challenge, the **execution **to drive outrageous performance, the **curiosity to expand your knowledge continually**, and the **courage **to propose original solutions to perplexing problems? Then you may have just found the perfect...

  • Business Analyst

    7 days ago


    Toronto, Canada DAC Canada Full time

    **Leading digital performance marketing agency seeks a **Business Analyst**: Do you have the **enthusiasm** ***to rise to each challenge, the **execution** ***to drive outrageous performance, the **curiosity **to expand your knowledge continually, and the **courage** ***to propose original solutions to perplexing problems? Then you may have just found...

  • Business Analyst

    4 days ago


    Toronto, Canada Insight Global Full time

    Required Skills and Experience * - 2+ years of hands-on experience with Python. - Strong hands-on experience with Excel. - Financial knowledge, such as risk management, counterparty credit risk, or financial productsJob Description * Insight Global is looking for a Business Analyst to join a top bank in downtown Toronto for a 12-month contract. This...


  • Toronto, Canada NR Consulting Full time

    Title :: Senior Business Analyst  Location :: Toronto , ON , Canada Duration : Contract Responsibilities / Assignment Deliverables ...

  • Business Analyst

    5 days ago


    Toronto, Canada Provincial Smart Home Services Full time

    **Job Summary**: **Responsibilities**: - Collaborate with stakeholders to gather and document business requirements, objectives, priorities. - Conduct thorough analysis of business processes, systems, and data to identify areas for and efficiency. - Develop detailed functional specifications and user stories to guide the development team in effective...

  • IT Business Analyst

    24 hours ago


    Toronto, Canada Varlyq Technologies Pvt. Ltd. Full time

    **Title: IT Business Analyst (REMOTE - NEED LOCAL CANDIDATE WHO CAN COME TO OFFICE WHEN REQUIRED)** **Location: Toronto, Ontario M5H1H1 CANADA** **Duration: Until Sept 30th 2024** **Typical Day in Role**: - Performs any necessary data mapping and data lineage activities and documents information flows to support specific business requirements - Performs...

  • Business Analyst

    3 weeks ago


    Toronto, Canada Delpath Full time

    Typical Day in Role: • The incumbent acts as technical business/data analyst resource in projects, providing detailed technical data analysis, testing, investigations, recommendations, program specifications and business requirements for development of technical solutions for the sourcing, delivery, and processing of required monthly/daily data sources...

  • Business Analyst

    3 weeks ago


    Toronto, Canada Delpath Full time

    Typical Day in Role: • The incumbent acts as technical business/data analyst resource in projects, providing detailed technical data analysis, testing, investigations, recommendations, program specifications and business requirements for development of technical solutions for the sourcing, delivery, and processing of required monthly/daily data sources...

  • Business Analyst

    3 weeks ago


    Toronto, Canada Delpath Full time

    Typical Day in Role: • The incumbent acts as technical business/data analyst resource in projects, providing detailed technical data analysis, testing, investigations, recommendations, program specifications and business requirements for development of technical solutions for the sourcing, delivery, and processing of required monthly/daily data sources...

  • Business Analyst

    6 days ago


    Toronto, Canada Botsford Associates Full time

    Our Clients Regulatory Business Initiatives Group is looking for 3 Business Analyst's to work for a project involving our Client's Canadian Repo Trading Business. You would be joining a brand new project specifically involving GlobalOne using your expertise within the Canadian Repo Market, more particularly Tri-Party Repos. Tri Party Repos (CDN Market): In...

  • Business Analyst

    6 days ago


    Toronto, Canada Botsford Associates Full time

    Our Clients Regulatory Business Initiatives Group is looking for 3 Business Analyst's to work for a project involving our Client's Canadian Repo Trading Business. You would be joining a brand new project specifically involving GlobalOne using your expertise within the Canadian Repo Market, more particularly Tri-Party Repos.Tri Party Repos (CDN Market):In the...