Service Delivery Manager
4 days ago
Service Delivery Manager
**We are currently hiring full-time 6-month term Service Delivery Managers based out of the Winnipeg Airport.**
**Why Paladin?**
**Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.**
- You receive top industry wages
- You have the opportunity to advance and grow your career
- You receive comprehensive benefits
**What do Service Delivery Managers do?**
- Overseeing screening operations at various checkpoints in their designated airport
- Overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity
- Take an ownership role in screening checkpoint operations and screening compliance
- Build and maintain strong customer relationships with the stakeholders within aviation security
- Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
- Achieve KPIs within their purview, while identifying both strengths and weaknesses in operations
- Lead and mentor Screening Officers, promoting an engaged and motivated workforce
- You will work closely with the Talent Acquisition and Labour Relations Teams to facilitate hiring, performance management and separation processes in alignment with company values and culture
- Conduct regular performance reviews and recommend employee recognition programs
- Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident
- Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
- Conduct workplace investigations with guidance from People & Culture and the senior leadership team
- Perform essential administrative tasks in alignment with daily operations
- Actively performance manage screening officers
**What you bring to PASS**:
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
- Ability to acquire Transport Canada Security Clearance and eligibility for Federal Security Clearance
- Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
- Knowledge of relevant security and employment legislation
- Strong operational focus, ability to work under pressure and provide creative solutions
- Experience in managing personnel in a unionized environment
- Proficiency in using office software such as Word, Excel and PowerPoint
- Willingness to work irregular hours, shift work, and attend incidents after hours
- Strong communication, leadership, client service, and persuasive skills
- Fluency in French is an asset
The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you
**Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.
-
Delivery Driver
3 months ago
Winnipeg, Canada KMR Delivery Solutions Full time**About Us**: At KMR Delivery Solutions, we strive to deliver on our promise to provide a best-in-class, customizable service for last-mile delivery by putting our customers at the center of everything we do. We strive to seamlessly consolidate outbound shipments to help decrease inventory, operations, technology and overall transportation costs. **Position...
-
Resident Manager
4 weeks ago
Winnipeg, Canada Resident Manager Full time**Overview** The Resident Manager plays a vital role in overseeing the daily operations of the residential property, ensuring a high standard of living for residents while maintaining effective communication and relationships with all stakeholders. This position requires a detail-oriented individual with strong organizational skills and a commitment to...
-
Delivery Service Representative
3 months ago
Winnipeg, Canada Gordon Food Service Full timeWelcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Are you a Class 1 Driver who is physically fit, enjoys delivering excellent customer...
-
Winnipeg, Manitoba, Canada GOLDEN DRAGON HOME DELIVERY SERVICE LTD. Full timeWe are seeking a reliable and skilled kitchen helper to join our team at GOLDEN DRAGON HOME DELIVERY SERVICE LTD. in a fast-paced environment.About the RoleThis is a permanent position that requires 30-40 hours of work per week. The successful candidate will have excellent communication skills, be able to multitask, and work well under pressure.Job...
-
5 Ton Delivery Driver
4 months ago
Winnipeg, Canada KMR Delivery Solutions Full time**About Us**: At KMR Delivery Solutions, we strive to deliver on our promise to provide a best-in-class, customizable service for last-mile delivery by putting our customers at the center of everything we do. We aim to seamlessly consolidate outbound shipments to help decrease inventory, operations, technology and overall transportation...
-
Small Delivery Service Driver
6 months ago
Winnipeg, Canada Gordon Food Service Canada Ltd. Full timeWelcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... **_Position Summary: _** Presents a positive image to Gordon Food Service (GFS)...
-
Service Delivery Manager
6 months ago
Winnipeg, Canada Paladin Airport Security Services Full timeService Delivery Manager **We are currently hiring Service Delivery Managers based out of Winnipeg Airport.** **Why Paladin?** **Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.** - You receive top industry wages - You have the opportunity to...
-
IT Service Delivery Manager
3 months ago
Winnipeg, Canada Teranet Full timeIT Service Delivery Manager (Fixed Term Contract - 8 months) Who We Are Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the...
-
Food Service Team Member
2 weeks ago
Winnipeg, Manitoba, Canada GOLDEN DRAGON HOME DELIVERY SERVICE LTD. Full timeAbout Golden Dragon Home Delivery Service LTD.We are a dynamic food delivery service looking for an experienced kitchen helper to join our team. In this role, you will be responsible for maintaining a clean and efficient kitchen environment, ensuring the highest quality of food preparation and presentation for our customers.Job SummaryThis is a permanent...
-
Service Delivery Manager, Epic
3 months ago
Winnipeg, Canada Bell Full timeA proud part of the Bell MTS family of companies, Epic specializes in delivering a full suite of IT services to help Manitoba businesses succeed. Whether our customers are looking for managed, cloud, or professional services, they can count on our team of technical experts to deliver the solution that is right for them. New employees at Epic enter a dynamic...
-
Service Delivery Manager
6 months ago
Winnipeg, Canada Avanade Full timeJoin our growing team of Service Delivery Managers in North America! **Come join us**: This newly created opportunity is as a result of growth in our business. Working to support a number of well known and high profile clients, this role sits within a team who is passionate about exceptional service delivery and career growth and for team members. Together...
-
Manager, Financial Operations Service Delivery
1 month ago
Winnipeg, Canada The Boyd Group Full timeThe Service Delivery team will be a new team in Financial Operations that will be set up by the Service Delivery Manager. The initial goal for the Service Delivery Manager is to develop a successful customer service operation for finance and then oversee the delivery of Financial Operations services by receiving feedback, inquiries and requests from...
-
Delivery Driver
2 months ago
Winnipeg, Canada Cleanair Filter Service Full timeWe are looking for a responsible delivery driver to distribute our product promptly to our customers. You will represent our company in a professional and cost-effective manner. **Job Types**: Full-time, Permanent Pay: From $20.00 per hour Schedule: - Monday to Friday Work Location: In person
-
IT Service Delivery Director
4 weeks ago
Winnipeg, Manitoba, Canada PQA Testing Full timeWe are seeking an experienced IT Service Delivery Director to lead our regional team and drive business growth.Key Responsibilities:Oversee the delivery of multiple projects across the region, ensuring timely and high-quality results.Manage service delivery issues, risks, and changes, escalating customer project concerns as needed.Build and maintain strong...
-
Director of Service Delivery
6 months ago
Winnipeg, Canada PQA Testing Full timeDiscover The Opportunity Winnipeg, MBInformation TechnologyExperiencedFull-timeCompetition Number: 24C006 PLATO is Canada's only Indigenous-led, Indigenous staffed software testing services firm. We insist on working with quality people who share our passion for quality testing and have built a team of people who also believe quality is the most...
-
Delivery Service Specialist
4 months ago
Winnipeg, Canada Metro Chaîne d'Approvisionnement Inc. Full time**Tuesday to Friday from 7:00AM to 5:30PM** **JOB SUMMARY**: Reporting to the Operations Supervisor the Delivery Service Specialist’s primary responsibility is providing direct to retail deliveries for a dedicated Metro customer. It is essential that the Delivery Service Specialist create a positive customer experience by understanding and meeting the...
-
Delivery Service Specialist
2 months ago
Winnipeg, Canada Metro Supply Chain Full timeJOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...
-
Service Delivery Director
4 weeks ago
Winnipeg, Manitoba, Canada PQA Testing Full timeJob SummaryWe are seeking a highly skilled and experienced Service Delivery Director to join our team at PQA Testing. As a key member of our leadership team, you will be responsible for leading the delivery of customer projects within your region.About UsPQA Testing is a software testing and technology services company trusted by clients around the world. We...
-
Seasonal Delivery Walker
3 months ago
Winnipeg, Canada UNITED PARCEL SERVICE Full time**Primary Job Posting Location**: Winnipeg, Manitoba Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...
-
Delivery Service Specialist
4 months ago
Winnipeg, Canada Metro Supply Chain Full timeDelivery Service Specialist 1310 Mountain Ave, Winnipeg, MB R2X 2Y1, Canada Req #3069 Friday, August 9, 2024 Join our team Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions...