Housekeeping Operations Manager
2 weeks ago
**Company Description** Who We Are**:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
As the Housekeeping Operations Manager and oversee the meticulous upkeep of our 739 guest rooms. Reporting to the Director of Housekeeping, you'll play a pivotal role in maintaining the highest standards of cleanliness and guest satisfaction. Your responsibilities include managing the day-to-day operations of the housekeeping department, ensuring adherence to departmental policies and service standards, and leading a dedicated team of housekeeping professionals. With your exceptional leadership skills and attention to detail, you'll contribute to the seamless operation of our iconic hotel.
**Job Duties Include**:
- Manage the Room attendants for guestroom quality and completion of their assigned duties; which includes re-training, coaching, and performance managing if expectations are not being met
- Assume the duties of any other Housekeeping Managers when necessary, e.g. attend pre-con meetings, morning operations meeting, forecast meeting, etc.
- Promote high morale through recognition and removal of identified barriers
- Organize and participate in colleague recognition events
- Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
- Provide necessary resources, functional tools and equipment to get the job done
- Other duties as assigned
**Qualifications** Your Skills & Qualifications**:
- Proven ability to successfully lead and motivate a large team
- Highly organized with a proactive approach to getting the job done
- Proven ability to perform under pressure in a fast-paced, team-based environment
- Minimum 1-2 years of experience at a Supervisory or Manager level within the Housekeeping or Front Office in a luxury hotel
- Experience with Hotsos program would be an asset
- University degree or college diploma in hospitality management is an asset
**Additional Information** Job Perks & Benefits**
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria
- Comprehensive benefits package Medical, Vision & Dental
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
**Our commitment to Diversity & Inclusion**:
If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.
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