Client Advisor, Full-time, Ogilvy

5 days ago

Montréal QC, Canada Tiffany & Co. Full time

**Position**:
**Overview**:
We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

**As a Tiffany Client Advisor you will**:

- Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
- Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
- Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
- Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.

**Sales**:

- Deepen the relationship with our clients to drive lifetime loyalty and spend.
- Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
- Capture client data. Cultivate new and existing client relationships.
- Deliver a significant portion of sales through repeat client business.
- Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
- Drive business through key product pillars.
- Convert clients through curiosity and discovery daily

**Service**:

- Elevate in store experience by consistently delivering memorable moments to every client.
- Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
- Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
- Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback.
- Connect with your client’s wardrobe to ‘style them’

**Experience**

Required:

- Fluently bilingual in French and English
- Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
- Proven track record in achieving Commercial results.
- Ability to connect with the client
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Ability to work with a diverse client base.
- Must have authorization to work in the United States or in the country where the position is based.

Desired:

- A college/university degree.Proficiency in multiple languages.**_TIFFANY & CO. _**
**MAISON***:

- Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

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