Gucci Client Advisor

2 days ago

Montréal, Canada Gucci Full time

Summary

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

**Job Description**:
Role Mission

The Gucci Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.

**Job Description**:
Key Accountabilities
- Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
- Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
- Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;
- Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
- Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
- Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
- Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;
- Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
- Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room;
- Adhere to Gucci Image standards and guidelines;
- Follow all company policies and procedures.

Key Requirements
- 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
- Proven ability to drive and exceed individual and store results;
- Proven ability to build lasting relationships with customers and colleagues;
- Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;
- Strong organization and follow-up skills are essential;
- Accuracy and attention to detail needed;
- Ability to work in a fast moving and dynamic environment;
- High flexibility and ability to adapt to different customers;
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
- Able to communicate in both French and English is mandatory

EOE M/D/F/V

Mandat

Le conseiller à la clientèle Gucci est responsable d’offrir un service à la clientèle extraordinaire en répondant aux attentes et aux besoins individuels des clients, et d’agir à titre d’« ambassadeur Gucci » en soutenant la philosophie et les valeurs de la marque. La passion pour la marque se transmet en offrant à nos clients une expérience qui incarne tout le luxe de Gucci.

Principales responsabilités
- Atteindre systématiquement ou surpasser les objectifs de vente mensuelle et saisonnière par associé et ceux du magasin, favorisant ainsi la croissance.
- Offrir une expérience extraordinaire en matière de service à la clientèle en surpassant les attentes des clients, ce qui démontre une excellente connaissance autant des produits Gucci que de l’histoire et du patrimoine de l’entreprise conformément à la cérémonie de vente Gucci.
- Atteindre et surpasser les objectifs d’indicateurs de rendement clés individuels en offrant un service à la clientèle et une qualité de vente hors de l’ordinaire.
- Recueillir des données pertinentes sur les clients selon les outils de l’entreprise (CRM) dans le but de nouer des liens, d’établir des relations et de personnaliser les occasions de développement futures avec le client.
- Tenir un portefeuille clients à jour, précis, propre et organisé afin de contacter les clients régulièrement et de fournir un suivi adapté sur toute vente ou à la demande du client.
- Discuter avec les clients et leur donner des conseils sur les tenda

  • Gucci Client Advisor

    2 months ago

    Montréal, QC, Canada Gucci America Full time

    The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. Key...

  • Gucci Coordinateur de L’équipe

    2 months ago

    Montréal, QC, Canada Gucci Full time

    Summary If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Job Description Mandat Le coordinateur de l’équipe est responsable de fournir un soutien global à l’équipe des ventes sur le plancher...

  • Gucci Team Coordinator

    2 months ago

    Montréal, QC, Canada Gucci America Full time

    If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Role Mission As a Gucci Team Coordinator, you will be responsible for providing overall store support to the front and back of house teams with various...

  • Gucci Conseiller à La Clientèle

    2 months ago

    Montréal, QC, Canada Gucci America Full time

    Le conseiller à la clientèle Gucci est responsable d’offrir un service à la clientèle extraordinaire en répondant aux attentes et aux besoins individuels des clients, et d’agir à titre d’« ambassadeur Gucci » en soutenant la philosophie et les valeurs de la marque. La passion pour la marque se transmet en offrant à nos clients une expérience...

  • Conseiller à La Clientèle

    7 months ago

    Montréal, Canada Groupe Kering Full time

    Summary Le conseiller à la clientèle Gucci Group Watches and Jewelry est responsable d’offrir un service à la clientèle extraordinaire en répondant aux attentes et aux besoins individuels des clients, et d’agir à titre d’ambassadeur Gucci en soutenant la philosophie et les valeurs de la marque. La passion pour la marque se transmet en offrant à...

  • Client Advisor

    7 months ago

    Montréal, Canada Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Client Advisor- Montreal

    7 months ago

    Montréal, Canada Louis Vuitton Malletier Full time

    **Position**: Louis Vuitton is seeking highly motivated, curious and client centric Advisors with an undeniable passion for crafting memorable experiences for our worldly clientele in our Toronto area locations. As a** Client Advisor**, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You...

  • Client Engagement Advisor

    7 months ago

    Montréal, Canada National Research Council Canada Full time

    Great Minds. One Goal. Canada's Success. Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization. We are looking for a Client Engagement Advisor to support our Industrial Research Assistance Program’s (IRAP) Client Enablement team. The Client...

  • Advisor, Client Relations

    2 months ago

    montréal, Canada National Bank Full time

    A career as an Insurance Advisor in the National Bank Insurance team at National Bank means acting as a customer service specialist for our numerous National Bank clients. Through your customer service skills, experience in personal insurance, and knowledge of insurance products, you will have a positive impact on the client experience, profitability, and...

  • Advisor, Client Relations

    2 months ago

    montréal, Canada National Bank Full time

    A career as an Insurance Advisor in the National Bank Insurance team at National Bank means acting as a customer service specialist for our numerous National Bank clients. Through your customer service skills, experience in personal insurance, and knowledge of insurance products, you will have a positive impact on the client experience, profitability, and...

  • Advisor, Client Relations

    2 months ago

    montréal, Canada National Bank Full time

    A career as an Insurance Advisor in the National Bank Insurance team at National Bank means acting as a customer service specialist for our numerous National Bank clients. Through your customer service skills, experience in personal insurance, and knowledge of insurance products, you will have a positive impact on the client experience, profitability, and...

  • Part Time Client Advisor, Montreal

    2 days ago

    Montréal, Canada Louis Vuitton Full time

    **Poste**: - Louis Vuitton is seeking highly motivated, curious and customer focused Part time Client Advisors with an undeniable passion for creating memorable experiences for our worldly clientele. - As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. By striving to...

  • Part Time Client Advisor, Montreal

    2 days ago

    Montréal, Canada Louis Vuitton Malletier Full time

    Louis Vuitton is seeking highly motivated, curious and customer focused Part time Client Advisors with an undeniable passion for creating memorable experiences for our worldly clientele. As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. By striving to discover your...

  • Client Advisor Holt Renfrew Ogilvy

    2 days ago

    Montréal, Canada Giorgio Armani Corporation Full time

    Holt Renfrew Ogilvy | Part-Time As an associate with Giorgio Armani Corporation, you will be part of a **diverse** **team**, who you will work with to **drive sales** and provide an **excellent client experience** that represents the brand. Your ability to combine **entrepreneurial spirit**, **passion** for the brand, exemplify the company’s values and...

  • Advisor, Client Relations

    2 months ago

    Montréal, QC, Canada National Bank of Canada Full time

    A career as an Insurance Advisor in the National Bank Insurance team at National Bank means acting as a customer service specialist for our numerous National Bank clients. Through your customer service skills, experience in personal insurance, and knowledge of insurance products, you will have a positive impact on the client experience, profitability, and...

  • Client Advisor

    6 days ago

    Montréal, Canada Tiffany & Co Full time

    **Overview**: Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees...

  • Client Care Advisor

    3 months ago

    Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** ** Opportunity for Client Care Advisor role at Van Horne & Victoria - Full Time ** **What is the opportunity?** As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing...

  • Advisor, Client Relations

    2 weeks ago

    Montréal, Canada Fairstone Full time

    At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our customers. We help Canadians find the right solution to meet their needs with a variety of products and services. Our values and principles guide the actions we take to ensure our customers get the best...

  • Asset Management

    7 months ago

    Montréal, Canada JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** J.P. Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm. Our Sales teams help our clients build stronger...

  • Associate Account Advisor- High Net Worth Clients

    7 months ago

    Montréal, Canada Marsh Full time

    **Associate Account Advisor - High Net Worth Clients** **What can you expect?** - You will be joining a dynamic team of insurance professionals who focus on Personal Lines Risks in our High Net Worth consumer division of Marsh’s Private Client Services. - We offer a fast paced, high volume, friendly team environment. - You approach each work day by...