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IT Support Specialist

1 month ago

Ottawa, Canada CaRMS Full time

**The opportunity**:
The Canadian Resident Matching Service (CaRMS), located in downtown Ottawa, is seeking a talented, technical, client-centric, IT Support Specialist. Reporting to and under the supervision of the Chief Technology & Innovation Officer, this position is accountable for the daily provision of on-site support services for laptop hardware/software and associated infrastructure. This role involves providing internal technical support for employee computing including license management as well as maintaining server assets that bolster our enterprise computing environments.

This is a full-time permanent position and requires the individual to be comfortable working from the office at least once a week.

**The role and responsibilities**:

- Provide assistance to staff with the installation, configuration, and ongoing usability of laptop computers, peripheral equipment, and software in line with established standards and guidelines.
- Collaborate with vendor support contacts to troubleshoot technical issues with staff computing equipment and software.
- Handle level 1 technical requests from stakeholders, including but not limited to employee on/off-boarding, SharePoint front-end administration, Teams phone system changes, and network share/file management.
- Assist in maintaining Teams phones and boardroom systems, cables, etc.
- AV maintenance and support along Encryption integration experience.
- Backups restore experience with file servers.
- Identify business requirements and contribute to budgetary needs.
- Create and maintain an inventory list for all capital assets, licenses, and product keys.
- Develop and maintain documentation related to IT Support (e.g., list of all PCs, IPs, etc.).

**Qualifications**:

- A Post-Secondary Diploma, preferably in Computer Systems Technology, or an equivalent combination of education and experience.
- Experience with installing, maintaining, and configuring laptop computers, laptops, etc., is a must have.
- Microsoft Certifications are preferred.
- Experience with iPhone and Android-based devices is a must have.

You are a highly organized and detail-oriented, and analytical individual who is a self-starter with a high degree of initiative. You can produce strong results within tight deadlines. You have strong communication skills and can clearly convey pertinent information to internal stakeholders at the appropriate level of detail. Your strong team orientation enables you to work with multiple departments to meet their IT needs.

**About CaRMS**:
The Canadian Resident Matching Service (CaRMS) is a national, independent, not-for-profit organization that provides digital solutions and expertise that matches medical students with training opportunities in Canada.

Established in 1970 to provide a fair, objective, and transparent process, CaRMS works with the medical education community, medical schools, and residents/students to provide the digital platform, mathematical algorithm, and knowledge that matches students with medical residency training opportunities.

CaRMS is a client service-focused organization relying on a caring and committed team for our success.

**What we offer**:
CaRMS values an equitable, diverse, and inclusive workforce. We offer a collaborative and enjoyable **hybrid** work environment that focuses on continuous quality improvement (CQI), professional growth opportunities, a comprehensive benefits package, and an industry-leading defined contribution pension plan.

**How to apply**:

- The CaRMS team celebrates diversity and is committed to creating an inclusive environment for all employees. We welcome those who would contribute to the further diversification of our organization including, but not limited to: women; visible minorities; First Nations, Inuit, and Métis peoples; persons with disabilities; and persons of any sexual orientation, gender identity and/or expression._

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