Storage Technical Analyst

1 month ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

WHAT IS THE OPPORTUNITY?

Assists in implementing and supporting hardware, software and telephony systems which provide the infrastructure for Customer Support. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments. Our Storage Technical Analyst provides first level storage and backups Infrastructure support for RBC globally. You will provide the support and management of RBC’s Global NAS, SAN, Storage Fabric, Backup and Recovery, Cloud environment including storage allocation, data replication, monitoring, performance, and capacity analysis.

WHAT WILL YOU DO?
- 24x7 Support for all RBC storage infrastructure components working on a shift rotation.
- Assist global platform teams with critical production support where escalation is required to lead in troubleshooting and service restoration.
- Help drive operational transformation by continuously looking for ways to automate existing Tech Infrastructure processes.
- Support for Storage infrastructure implementation and management including IBM, EMC Dell, Pure Storage, Brocade, Netapp, Cohesity and other related products.
- Fully Integrate into global storage support model.
- Regular and continued interactions with Storage support and engineering teams.
- Perform production readiness reviews (performance, security, maintainability) on all production bound SRE solutions regardless of region or line of business.
- Assist with hardware installation and hands on activities.
- Assisting in translating business needs into technical requirements. Performing all required tasks to ensure technical availability.
- Assisting in interpreting operational results. Analyzing usage patterns and establishing schedules and procedures for maximum utilization of the system.
- Maintaining reports and reporting tools for traffic management, service centers and enterprise partners.
- Interacting with other organizations to develop solutions for anticipated technical needs in support of business objectives.

WHAT DO YOU NEED TO SUCCEED?

**Must have**:

- BA, MA or MS or equivalent with emphasis in Information Technology & Systems Administration.
- Minimum 5 years’ experience working in a Storage Administration function.
- Solid understanding of NAS, SAN, BUR, Cloud, Fabric, Networking, Linux, AIX, Windows, Automation & general IT concepts. Advanced experience in a variety of IT infrastructure platform environments.
- Strong written and oral communication skills.
- 24x7 On-call support for emergencies/issues

**Nice-to-have**:
Experience in a variety of SRE-based tools (Ansible, Python, Dynatrace, Moog, PagerDuty, ServiceNow, Elastic, Logstash, Kibana)

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work

LI-Hybrid

TechP

**Job Skills**

Customer Service, Data Center Facilities Management, Decision Making, Hardware Infrastructure, IT Service Management (ITSM), IT Standards, Problem Solving, Systems Software, Time Management

**Additional Job Details**

**Address**:
330 FRONT ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-01-24

**Application Deadline**:
2024-02-07

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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