Technical Analyst

3 weeks ago

Toronto, Canada Sapiens Full time

**Technical Analyst**:

- Req ID: 52049- Location: Toronto, CAThe Technical Analyst operates under limited supervision, conducts business process analysis, needs assessments, and preliminary cost/benefits analysis to align technology solutions with business initiatives. Develops business specifications for technical personnel. Conducts analysis of business goals, objectives, and needs of the business environment. Makes recommendations to improve business processes. Utilize systems and data to resolve business issues in the most effective manner. May provide financial or operational business analysis and research to support business goals.

The Technical Analyst is accountable for understanding the business environment and processes to be able to derive practical business-system solutions as related to the specific goals of the project. The Technical Analyst must ensure that all aspects of the business need or problem are correctly reflected in the solution developed by the solutions team. The development and quality assurance teams will rely on the judgment and expertise of the Technical Analyst for all business process-related questions arising from the development work and subsequent testing.

**Responsibilities**:

- Uses sound judgment and experience to solve moderately complex business process problems or to propose solutions for these problems to Sapiens management and to clients
- Applies industry knowledge and expertise to guide client in business and process decisions
- Provide technical analysis to clients, third-parties, and various bureaus/external vendors.
- Troubleshoot and resolve technical issues related to the core system
- Conduct initial and on-going set-ups of technical configurations
- Map billing to client GL accounts and document required configurations to financials
- Leads business process analysis, needs assessments and preliminary cost/benefits analysis to align IT solutions with business initiatives
- Provide advice to internal and external software development personnel.
- Defines and documents clear and concise business requirements that describe business scenarios and processes in language understandable to both technical and domain stakeholders
- Assist clients with running, configuring, and troubleshooting batch issues and respond to clients on functionality and technical details.
- Works with development and quality assurance teams to ensure a technically sound solution.
- Provides input to and review of estimates at each phase of a project
- Produces output documentation and provides guidance to users as appropriate
- Performs analyst work related to more technical items such as interfaces and batch
- Able to write simple database queries and update scripts to assist with more complex configuration, issue analysis and troubleshooting
- Works as the liaison between client stakeholders, project team members, software engineers and quality assurance personnel
- Facilitates or participates in periodic sales support: demonstrations, preparation of RFP response, gap analysis studies
- Perform other duties as required.

**Requirements**:
**Years of Experience**:
**Skills and Knowledge**:

- Excellent interpersonal, verbal, written and presentation skills
- Ability to set, drive and achieve deliverables
- Strong facilitation skills
- Strong domain expertise in functional areas and lines of business relevant to Sapiens strategy such as workers comp claims and underwriting is desired.
- Strong knowledge of Use Case modeling
- A strong knowledge of the Workers Compensation insurance industry is desired.
- Working knowledge of business modeling, requirements and analysis & design disciplines of overall iterative software development life cycle
- Must demonstrate the ability to effectively communicate business concepts to both technical and end users
- Must demonstrate strong analytical and problem solving skills
- Experience with Microsoft Office products (Word, Excel, MS Project, Visio)
- Experience with relational databases (SQL Server and/or DB2)
- Experience with XML for data presentation and communication

**Education/Certifications/Training**:
Bachelor's degree in business, marketing, computer science and/or related field; related work experience can be substituted for educational requirement.

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