Manager Membership Sales

3 weeks ago

Scarborough, Canada Toronto Zoo Full time

Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, and conservation science to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all wildlife.

**Basic Function**:Reporting to the Director of Guest Experience, this position is responsible for the operation activities within the Membership Branch which oversees the Toronto Zoo Membership Program. This position will develop and lead a membership retention, acquisition, and program to achieve the objectives of Toronto Zoo’s strategic plan. This program generates significant revenues for the Zoo and enhances the guest experience. This position is actively involved in the sales training and motivation of new and existing team members.

**Responsibilities**
- Ensures that excellent customer service is provided to all Zoo guests, especially our valued Members and that complaints and concerns are responded to in a courteous, efficient manner.
- Effectively manages and directs the membership program, developing objectives for this area while ensuring efficient utilization of the human and financial resources to achieve established performance targets.
- Leads Member acquisition and retention strategies and benefit programming such as but not limited to extra value services, events, communications, discounts, and promotions.
- Oversee the day-to-day and on-line operation of the membership office and kiosk(s) while ensuring timely and effective renewals which utilize streamlined procedures and processes.
- Oversee Membership including acknowledgements and marketing materials
- Use data to broaden reach and increase effectiveness of membership program
- Survey members and benchmark against other institutions to ensure market-competitive, impactful member benefits
- Plan, promote, coordinate, and execute member events with Partnership & Events Branch
- Work closely with communications team to coordinate message targeting, brand alignment, and zoo mission across all donor communication
- Stay abreast of all zoo programming and creatively incorporate on-site learning and programmatic opportunities to educate and inform membership base
- Supports Strategic Communications staff in developing and implementing various communications strategies to engage Members and to encourage multiple visits
- Ensure regular audits of processing methods.
- Control of Membership Database and working knowledge of the CRM (Customer Relationship Management) in use at the Zoo.
- Manage a Gift Membership campaign.
- Implement a guest/member conversion strategy in collaboration with Guest Relations.
- Ensure regular reporting on membership program progress to Leadership Team.
- Responsible for the security and control of all assets for the area, including cash and inventory. Implements a strategy to reduce shrinkage of inventory through theft, damages or improper or insufficient documentation.
- Works with the Financial Services Branch to provide timely paperwork for financial record keeping and auditing.
- Researches, recommends, and sources new on-site and on-line membership driven opportunities to grow revenues and retention rates.
- Prepares an annual plan and budget encompassing all anticipated program revenues and expenditures for the Membership Branch.
- Oversees the interviewing, selection, development, evaluation, and management of all assigned staff.
- Networks with other cultural and tourism institutions, Association of Zoos & Aquariums (AZA), Ontario Professional Ticketing Association (OPTA), Canadian Museum Association (CMA), International Association of Amusement Parks and Attractions (IAAPA) to maintain up-to-date information on revenue driven operations and evolving Membership programs and benefits.
- Monitors and prepares monthly and periodic sales and activity reports for the various revenue streams as required.
- Participates in various project teams and committees as required.
- Responsible for ensuring compliance with the Ontario Occupational Health and Safety Act, WHMIS legislation, Technical Standards and Safety Authority regulations and Toronto Zoo Safety Policy; ensuring that all employees are properly trained to work in a safe manner, with appropriate protective equipment and that all accidents and hazards within the area of responsibility are promptly investigated and corrective action taken.
- Other related duties as requested by the Senior Director and Director.

**QUALIFICATIONS**
- Must possess a degree in Business or equivalent combination of education and related experience.
- Must have a minimum of five years’ experience in a managerial role in a large organization. Experience in a fast paced seasonal/ attraction-related operation preferred.
- Must have experience managing a membership database and experience in member acquisitions and bene

  • Summer Seasonal Telus Sales Representative

    1 week ago

    Scarborough, Canada Go Sales Full time

    Are you looking for an exciting and challenging opportunity in a fast-paced, challenging and rewarding organization? If so, you could have a future at Go Sales representing TELUS. **The Seasonal Field Sales Representative role is a great opportunity to start building your career in sales.** **Seasonal opportunities run from April/May - September. Want more...

  • Sales Representative

    1 month ago

    Scarborough, Canada Mampster Inc. Full time

    Education: Bachelor's degree - Experience: 5 years or more **Tasks**: - Prepare or oversee preparation of sales or other contracts - Represent companies that export and import products or services to and from foreign countries - Conduct sales transactions - Supervise activities of other sales representatives - Estimate or quote prices, credit or contract...

  • Sales Manager

    2 weeks ago

    Scarborough, Canada Stay Home Forever Full time

    Position: Sales ManagerTenure: Full-time, PermanentLocation: Scarborough, ON About Stay Home Forever: Stay Home Forever is an Ontario-based partner in private, personal care. Stay Home Forever offers around-the-clock support and compassion for loved ones, wherever home may be. From long-term care facilities to pediatric nursing, Stay Home Forever specializes...

  • Sales Manager

    2 weeks ago

    Scarborough, Canada Stay Home Forever Full time

    Position: Sales Manager Tenure: Full-time, Permanent Location: Scarborough, ON About Stay Home Forever: Stay Home Forever is an Ontario-based partner in private, personal care. Stay Home Forever offers around-the-clock support and compassion for loved ones, wherever home may be. From long-term care facilities to pediatric nursing, Stay Home Forever...

  • Sales Manager

    2 weeks ago

    Scarborough, Canada Stay Home Forever Full time

    Position: Sales ManagerTenure: Full-time, PermanentLocation: Scarborough, ON About Stay Home Forever: Stay Home Forever is an Ontario-based partner in private, personal care. Stay Home Forever offers around-the-clock support and compassion for loved ones, wherever home may be. From long-term care facilities to pediatric nursing, Stay Home Forever specializes...

  • Sales Manager

    5 days ago

    Scarborough, Canada Stay Home Forever Full time

    Position: Sales ManagerTenure: Full-time, PermanentLocation: Scarborough, ON About Stay Home Forever: Stay Home Forever is an Ontario-based partner in private, personal care. Stay Home Forever offers around-the-clock support and compassion for loved ones, wherever home may be. From long-term care facilities to pediatric nursing, Stay Home Forever specializes...

  • Corporate Sales Manager

    1 month ago

    Scarborough, Canada Shun Hing Building Materials Full time

    Education: Bachelor's degree - Experience: 5 years or more **Work setting**: - Willing to relocate - Business services - Construction - Private sector - Retail/wholesale establishment/distribution centre **Tasks**: - Arrange training for staff - Conduct performance reviews - Plan and control budget and expenditures - Work with the marketing department to...

  • Manager, Corporate Sales

    1 month ago

    Scarborough, Canada NT HOME SERVICE INC. Full time

    Education: College/CEGEP - Experience: 5 years or more **Tasks**: - Arrange training for staff - Conduct performance reviews - Plan and control budget and expenditures - Work with the marketing department to understand and communicate marketing messages to the field - Determine strategic planning related to new product lines - Establish organizational...

  • Sales Manager

    2 weeks ago

    Scarborough, Canada Stay Home Forever Full time

    Position: Sales Manager Tenure: Full-time, Permanent Location: Scarborough, ON About Stay Home Forever: Stay Home Forever is an Ontario-based partner in private, personal care. Stay Home Forever offers around-the-clock support and compassion for loved ones, wherever home may be. From long-term

  • Print Sales Manager

    4 weeks ago

    Scarborough, Canada Alliance Group & Staffing Full time

    We are hiring **Print Sales Manager** for one of our clients in **Scarborough, ON.** To achieve these important goals, the Print Manager will define project requirements and scope, manage project resources/materials, and supervise the efforts of our facility, the vendor/supplier(s), and the Client. Efficient management of products, consistent quality...

  • Sales Manager

    5 days ago

    Scarborough Village, Canada Stay Home Forever Full time

    Position: Sales Manager Tenure: Full-time, Permanent Location: Scarborough, ON About Stay Home Forever: Stay Home Forever is an Ontario-based partner in private, personal care. Stay Home Forever offers around-the-clock support and compassion for loved ones, wherever home may be. From long-term care facilities to pediatric nursing, Stay Home Forever...

  • Sales Manager

    5 days ago

    Scarborough Village, Canada Stay Home Forever Full time

    Position: Sales Manager Tenure: Full-time, Permanent Location: Scarborough, ON About Stay Home Forever: Stay Home Forever is an Ontario-based partner in private, personal care. Stay Home Forever offers around-the-clock support and compassion for loved ones, wherever home may be. From long-term care facilities to pediatric nursing, Stay Home...

  • Sales Manager

    1 week ago

    Scarborough, ON, Canada Stay Home Forever Full time

    Position: Sales ManagerTenure: Full-time, PermanentLocation: Scarborough, ON About Stay Home Forever: Stay Home Forever is an Ontario-based partner in private, personal care. Stay Home Forever offers around-the-clock support and compassion for loved ones, wherever home may be. From long-term care facilities to pediatric nursing, Stay Home Forever specializes...

  • Sales Manager

    7 days ago

    Scarborough, ON, Canada Stay Home Forever Full time

    Position: Sales ManagerTenure: Full-time, PermanentLocation: Scarborough, ON About Stay Home Forever: Stay Home Forever is an Ontario-based partner in private, personal care. Stay Home Forever offers around-the-clock support and compassion for loved ones, wherever home may be. From long-term care facilities to pediatric nursing, Stay Home Forever specializes...

  • Sales Manager

    5 days ago

    Scarborough Village, Canada Stay Home Forever Full time

    Position:Sales Manager Tenure:Full-time, Permanent Location:Scarborough, ONAbout Stay Home Forever:Stay Home Forever is an Ontario-based partner in private, personal care. Stay Home Forever offers around-the-clock support and compassion for loved ones, wherever home may be. From long-term care facilities to pediatric nursing, Stay Home Forever specializes in...

  • Sales Manager

    4 days ago

    Scarborough Village, Canada Stay Home Forever Full time

    Position:Sales ManagerTenure:Full-time, Permanent Location:Scarborough, ONAbout Stay Home Forever:Stay Home Forever is an Ontario-based partner in private, personal care. Stay Home Forever offers around-the-clock support and compassion for loved ones, wherever home may be. From long-term care facilities to pediatric nursing, Stay Home Forever specializes in...

  • Sales Manager

    4 days ago

    Scarborough, ON, Canada Stay Home Forever Full time

    Position: Sales Manager Tenure: Full-time, Permanent Location: Scarborough, ON About Stay Home Forever: Stay Home Forever is an Ontario-based partner in private, personal care. Stay Home Forever offers around-the-clock support and compassion for loved ones, wherever home may be. From long-term care facilities to pediatric nursing, Stay Home Forever...

  • Assistant Store Manager

    1 month ago

    Scarborough, Canada MUJI Canada Limited Full time

    MUJI STC is looking for fulltime staff. We are recruiting for the following position: **Full-Time Assistant Store Manager** **Qualifications**（Applicants must meet all the qualifications） ・ One year minimum of managing or co-managing a retail team of at least 10 people ・ Flexibility to work varied hours including late shifts, weekends and...

  • Sales Manager

    4 weeks ago

    Scarborough, Canada JITE Technologies Inc. Full time

    **About us**: JITE Technologies Inc. offers a broad range of products from Euro, Barrier,Pluggable, Spring, Din-rail, Cage-spring and Custom-Design terminal blocks at the most competitive prices. JITE's in-house R&D, Engineering and Tooling capabilities deliver efficient services from preliminary prototypes to certified products(IEC/CSA/UL/RoHS/VDE/GB)....

  • Sales Manager, Material Handling

    4 weeks ago

    Scarborough, Canada Brandt Full time

    Brandt is currently seeking a Sales Manager for our Material Handling division. This position is responsible for sales growth and profitability of the Material Handling wholegoods department. **DUTIES & RESPONSIBILITIES** - Achieve asset management goals of turn and aging as well as protection of company assets. Included but not limited to new and used...