Manager Home and Community Care

2 weeks ago

Truro, Canada VON Canada (Nova Scotia) Full time

**Requisition Details**:
Employment Status: Regular, Full Time (1.0 FTE)
Program Name: Home Support
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On Call: Yes

**Job Summary**:
The Manager Home and Community Care (HCC) RPN/LPN provides professional and practice leadership to staff and is responsible for ensuring the provision of safe, effective quality client care within their program area(s). The position is accountable for working as part of an integrated Regional management team to ensure the successful execution of site operational goals and for managing the delivery of in-home client care services for Nova Scotia Home Support programs and/or community programs within Community Support Services, including, staff hiring, supervision and training, and team operations.

**Key Responsibilities**:

- Directs and monitors the delivery of client care services and day-to-day functions and performance of front-line staff in accordance with current regulatory guidelines and VON policies, procedures and
- Assists staff, or completes risk assessments, investigations of issues, injuries, and reporting related to client or employee
- Monitors performance related to funder expectations regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported
- Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are
- Participates in budget preparation, financial performance
- Completes or contributes to key performance indicators (KPI) and quality reports for internal and external stakeholders, conducting relevant analysis and ensuring timely submission, as required or requested.
- In collaboration with internal stakeholders, develops team procedures and guidelines to ensure best practices are met in the completion of all tasks or
- Receives and documents all employee, family, and client complaints or issues related to service delivery; engages other VON managers in resolving the issue or complaint and escalates, if required, to the appropriate
- Ensures occupational health and safety policies, programs, and activities are performed by staff, in compliance with VON’s health and safety policies and guidelines and the Occupational Health and Safety
- Completes risk assessments, and investigations of issues, incidents, or injuries as
- Participates in local, regional, or national teams or committees as required such as Quality Care and Service, Joint Occupational Health and Safety, and
- Assesses and documents community needs and assists in developing business and funding proposals to meet emerging
- Provides support for department presentations and
- Facilitates front-line staff development and growth using a team approach and working in concert with the practice leaders and educators to facilitate excellent outcomes for quality care delivery, client service and provider safety, and service provider
- Provides service provider personnel with access to clinical advice, support, and clinical reference
- Participates in the on-call rotation, as needed
- Additional responsibilities as assigned including in-home services as

**Common Leadership Responsibilities**:

- Promotes the strategy of VON and its role as an integrated community care provider to all stakeholders and
- Prioritizes and ensures alignment of emerging opportunities in the community with the VON strategic plan.
- Provides leadership in navigating the requirements and complexities of unionized and non-unionized
- Coaches, advises, motivates, and provides leadership to staff; creates a positive workplace for staff.
- Promotes the LEAN team management approach to ensure a common paradigm of management and discipline of management
- Ensures there are mechanisms for all staff to come together to hear organizational news and to provide feedback on what is working and what is not
- Ensures the completion of performance development and learning plans for all
- Promotes common approaches to orientation, learning, motivating, recognizing, and supporting staff when achieving organizational goals; such as meeting or exceeding KPIs, meeting or exceeding
- Provides leadership and commitment to building client and family engagement and following Accreditation Canada
- Provides leadership in the promotion of a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations, that KPIs related to safety are regularly reviewed by management, that appropriate investigations occur when needed, and plans to address issues are created and acted
- Compliant with the VON Safety Management System, including all Safe Work Practices and Procedures.
- Promotes work/life balance fostering professional excellence and personal fulfillment and health.
- Promotes the use of technology-based systems for the capture, transformation, and distribution of
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