Client Success Manager

4 weeks ago


Charlottetown, Canada iWave Full time

Job DescriptionJob DescriptionSalary: 50K to 75K

Are you an engaging, detail-oriented person who wants to work in a dynamic and growing tech company? Do you love to work with clients to help them meet their goals?

The **Client Success** team is absolutely vital to our long-term vision and you can be part of it You take initiative, are willing to learn, and want to be part of something where you can make a meaningful impact You're also are an excellent communicator and continue to build relationships by way of in-person, phone, and written communication If this sounds like an ideal fit for you, and you are located in the Maritimes, keep reading

**What You'll Do**
- Drive client retention and growth among our customers by understanding their fundraising and prospect research needs, and helping them succeed in their mission
- Enable successful adoption of iWave to customers via communication of use cases and best practices
- Maintain a regular cadence of communicating with customers about their adoption and usage trends, sentiment, and mining for deeper engagement and upsell opportunities
- Pro-actively identify clients at risk of non-renewal and assist them to receive value from iWave
- Create positive experiences for customers that drive a positive Net Promoter Score (NPS)
- Provide expert coaching to customers to enable them to maximize the value they derive from the iWave product
- Identify opportunities for customers to act as iWave advocates (e.g. testimonials, case studies)
- Marshall resources across the iWave teams as needed to support customers' needs
- Represent the voice of the customer to better inform our sales process and product roadmap
- Be available, if needed, to represent iWave at customer conferences (virtual and in-person)
- Other duties, as required.

**What We're Looking For**
- 3+ years in Customer Success, Relationship Management, Account Management in a SaaS environment
- Experience working with and a passion for non-profit organizations
- Exceptional communication skills, highly organized, collaborative and detail oriented
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Results-driven mentality, with a bias for speed and action
- Strong analytical skills, with the ability to translate data into insights. Experience with Excel, PowerPoint and Salesforce CRM required
- A high level of accuracy and attention to detail is required
- Driven, self-motivated, enthusiastic and with a “can do” attitude
- Comfort in a very fast paced environment, we move quickly and wear many hats
- This is an in-office/onsite role at our headquarters in PEI

**We are 'Great Place to Work' certified and offer so many great benefits, rewards and perks We can't wait to speak with you


  • Client Success Manager

    2 months ago


    Charlottetown, Canada iWave Full time

    Are you an engaging, detail-oriented person who wants to work in a dynamic and growing tech company? Do you love to work with clients to help them meet their goals? The **Client Success** team is absolutely vital to our long-term vision and you can be part of it! You take initiative, are willing to learn, and want to be part of something where you can make...


  • Charlottetown, Canada Tracktile Full time

    Tracktile - simple, effective, and powerful software for Food & Beverage Manufacturers.Tracktile provides a broad yet simple solution that allows manufacturers to trace the complete lifecycle of the consumable products they produce.We do this by providing a means for manufacturers to model their existing real-world production process within the application...


  • Charlottetown, Canada Tracktile Full time

    Tracktile - simple, effective, and powerful software for Food & Beverage Manufacturers.Tracktile provides a broad yet simple solution that allows manufacturers to trace the complete lifecycle of the consumable products they produce.We do this by providing a means for manufacturers to model their existing real-world production process within the application...


  • Charlottetown, Canada Scotiabank Full time

    Requisition ID: 168173 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **Commercial offices - Charlottetown** The Client Relationship Manager (CRM) contributes to the overall success of the Commercial Bank in Canada ensuring specific individual goals, plans, initiatives are...


  • Charlottetown, Canada Bayshore HealthCare Full time

    Bayshore Home Care is looking for a **Client Service Coordinator** to join our friendly and supportive team. As Canada’s largest Home Care company with a 50-year history, we foster an environment of diversity, open communication between our staff, and opportunities for career advancement in Health Care administration. Through our employee engagement...

  • Client Advisor Intern

    4 weeks ago


    Charlottetown, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionAs an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to...

  • Client Advisor Intern

    4 weeks ago


    CHARLOTTETOWN, Canada Royal Bank of Canada Part time

    Job SummaryJob DescriptionAs an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to...

  • Account Manager

    2 weeks ago


    Charlottetown, Canada HMD Building Services, Inc Full time

    Job Overview: HMD Building Services is seeking a dedicated Client Manager to join our team. The Client Manager will be responsible for maintaining and expanding relationships with our existing and new clients. This role requires a strong focus on customer satisfaction, account management, and business development. **Duties**: - Manage a portfolio of client...


  • Charlottetown, Canada iWave Full time

    Are you an engaging, detail-oriented person who wants to work in a dynamic and growing technology services company? Do you love a teamwork environment and strive to provide the highest level of client service possible? As a **Client Support Specialist** you will work directly with Non-Profit clients who use iWave to _Fundraise with Confidence_! We are...

  • Accounting Manager

    2 weeks ago


    Charlottetown, Canada Andrews Senior Care Full time

    Are We The Right Fit For You? Are you passionate about helping others? Do you enjoy making a difference in people’s lives? Do you get excited about being part of a team that believes in lifelong learning and continuous improvement? We certainly do. We believe that work should be a place where you can have fun while doing something meaningful. We’re...

  • Accounting Manager

    2 weeks ago


    Charlottetown, Canada Andrews Senior Care Full time

    Are We The Right Fit For You? Are you passionate about helping others? Do you enjoy making a difference in people’s lives? Do you get excited about being part of a team that believes in lifelong learning and continuous improvement? We certainly do. We believe that work should be a place where you can have fun while doing something meaningful. We’re...

  • Accounting Manager

    2 weeks ago


    Charlottetown, Canada Andrews Senior Care Full time

    Are We The Right Fit For You? Are you passionate about helping others? Do you enjoy making a difference in people’s lives? Do you get excited about being part of a team that believes in lifelong learning and continuous improvement? We certainly do. We believe that work should be a place where you can have fun while doing something meaningful. We’re...

  • Accounting Manager

    5 days ago


    Charlottetown, Canada Andrews Senior Care Full time

    Are We The Right Fit For You? Are you passionate about helping others? Do you enjoy making a difference in people’s lives? Do you get excited about being part of a team that believes in lifelong learning and continuous improvement? We certainly do. We believe that work should be a place where you can have fun while doing something meaningful. We’re...

  • Accounting Manager

    5 days ago


    Charlottetown, Canada Andrews Senior Care Full time

    Are We The Right Fit For You? Are you passionate about helping others? Do you enjoy making a difference in people’s lives? Do you get excited about being part of a team that believes in lifelong learning and continuous improvement? We certainly do. We believe that work should be a place where you can have fun while doing something meaningful. We’re...


  • Charlottetown, Canada Millennium 1 Solutions Full time

    Description With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT Data, what you do matters. A Career at...

  • Case Manager

    1 month ago


    Charlottetown, Canada The Adventure Group Full time

    CHARACTERISTIC JOB DUTIES: - The Caseworker is responsible for the following range of job duties:_ - Carries a caseload of 50 cases at a time for full time case managers (half of this number for part-time workers). - Ensure complete case files for clients on an on-going basis (maintaining all documentation and initiating any new documentation). - Assists...


  • Charlottetown, Canada Atlantic Student Development Alliance Full time

    Company: Atlantic Student Development Alliance (ASDA) Position Title: Program and Administration Manager Location: 31 Queen Street, Charlottetown, PE. **Job Type**: Term (full-time) Start date: As soon as possible About Atlantic Student Development Alliance (ASDA) was founded in 2020 as a non-profit organization to offer transitional support to...

  • Assistant Manager

    5 days ago


    Charlottetown, Prince Edward Island, Canada Kent Building Supplies Full time

    Assistant Store Manager Kent is the largest retail building supply chain in Atlantic Canada with 48 locations from Saint John, New Brunswick to Corner Brook, Newfoundland and many towns and cities in between. We owe our success to our exceptional customer service, superior selection of home building supplies, and our commitment to protecting our customers...

  • Account Manager

    2 weeks ago


    Charlottetown, Prince Edward Island, Canada Westland Insurance Full time

    Account Manager (Commercial Insurance) Charlottetown, PE, 57 Queen St, Charlottetown, Prince Edward Island, Canada Req #3007 Thursday, May 23, We're searching for a Commercial Account Manager. Are you searching for new possibilities? Westland Insurance Group Ltd. has an exciting opportunity for a Commercial Account Manager for our Charlottetown, PEI...

  • Account Manager

    5 days ago


    Charlottetown, Prince Edward Island, Canada Westland Insurance Full time

    Account Manager (Commercial Insurance) Charlottetown, PE, 57 Queen St, Charlottetown, Prince Edward Island, Canada Req #3007 Thursday, May 23, We're searching for a Commercial Account Manager. Are you searching for new possibilities? Westland Insurance Group Ltd. has an exciting opportunity for a Commercial Account Manager for our Charlottetown, PEI...