Service Team Leader

4 weeks ago

Toronto, Canada Aggreko, LLC Full time

Around the world, people, businesses and countries are striving for a better future. A future that needs power and the right conditions to succeed. We’re the people who keep the lights on and control temperature. We are hiring immediately for full time Service Team Leader, for our Toronto, CA location a role that is critical in making sure our customers get the electricity, heating and cooling they need.

Why Aggreko? Here are some of the perks and rewards.
- Full-time with potential for overtime and/or weekends
- Annual bonus program
- No cost medical plan option available
- Career growth opportunities and tuition reimbursement available
- Safety-focused culture working on brand new technology.

Accountability Level:
The role has direct responsibility for Customer service delivery and the coordination and facilitation of core operations activities in the service centers. This individual will lead and manage technicians and coordinate the preparation and repair of Aggreko equipment.

Key Responsibilities:

- Safety - Supports SCM to deliver:

- Local HSE Rep - drives safety performance & accountability
- Ensures that facilities & work areas are safe, clean & GSCS Compliant
- for SCM to conduct daily toolbox & Safety meetings.
- People Management - Supports SCM to deliver:

- Assumes the lead for Service Centre Recruitment - Tech 2 & below.
- Service execution delivery to customer service levels
- Accountability for technician supervision & scheduling
- Ensures optimal team performance and capability by providing day-to-day leadership, coaching, development, and corrective action.
- Manages all aspects of their team along with the SCM.
- Maintains staffing to shop & field technician deployment guidelines.
- Fleet Management - Supports SCM to deliver:

- Ensures on time maintenance, availability & reliability of asset pre delivery and during operation. Equipment Transfer requests & ensure equipment is ‘green carded’ & functional for deployment.
- Ensures accuracy of available asset and inventory yard based, Parts supply and core returns, as well as service material costs by budget or KPI.
- Accountable for the appropriate & timely deployment of fleet & staff.
- Commercial Management - Supports SCM to deliver:

- Owns local financial admin tasks within & external to Service Centre
- Drives business standards & cost controls to ensure profitability.
- Technician overtime vs. forecasts / budgets
- Subcontractor & temp labor spends vs. forecast.
- Test & turn spend & Inventory variances.
- Technician travel spend & Consumables spend.
- Labor recovery details
- Change order review.
- Owns procurement within the Service Centre.

Facility Management
- Manages necessary Administration process and allocates accordingly between SCM and the wider Service Centre Team
- Responsible for ensuring compliance with GSCS standards.
- Requisitions and reports receipt of supplies, parts, and fleet.
- Executes customer contracts & delivers service to Aggreko Standards.
- Ensures effective adherence to policies & procedures.
- Acts as secondary contact for ARM alarms.
- Executes tasks per the monthly operations calendar.

Typical Experience:
University Degree / Specialized Diploma/ Years of experience

LI-JP1

About Aggreko

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes, and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.

About Aggreko

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.

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