Team Leader, Contracting Services

3 weeks ago

Toronto, Canada Canada Protection Plan Full time

Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry? Canada Protection Plan, a Foresters Financial company operating in the Canadian marketplace, markets and sells life insurance and related products, many with simplified underwriting processes requiring no medical exams.

Would you like to make a difference with the customers we serve? A career at Canada Protection Plan, the Canada Division of Foresters Financial, is full of potential. We are driven to excel, and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment.

Our strength is a culture characterized by doing work that makes a positive impact in the communities where we live. We connect with our employees in significant and meaningful ways for work that matters.

The Team Leader, Contracting Services will be responsible for supervising the daily operations of the Contracting Services team. This role is a hybrid role.

**Core responsibilities will include**:
**People Leadership**
- Promoting collaboration and developing team members’ proficiency to deliver team objectives and seek continuous improvement opportunities
- Leading the team toward a customer-orientated, end-to-end mindset of accountability
- Providing tools/guidance and analysis of complex inquiries and solutions
- Managing resource management, including recruiting and onboarding team members
- Conducting ongoing coaching and development, ensuring participation in corporate training initiatives, and conducting regular performance reviews

**Management**
- Overseeing the administration of contracting and licensing for all distribution channels, to ensure that all agents and up-line management are properly contracted, licensed and appointed, where applicable with provincial insurance departments
- Supporting and coaching the team to identify and implement continuous process improvement opportunities to enhance the agent experience and support business retention

**Quality Assurance and Reporting**
- Auditing contracting packages, background checks, and up-line terminations for accuracy and completeness, following up on outstanding contractual requirements
- Assessing effectiveness of Service Level Agreements (SLA) and updating as needed, including implementing, and maintaining effective administrative processes aligned with SLAs
- Producing monthly reporting and analysis of key performance indicators for presentation to management

**Compliance**
- Overseeing process agents and up-line terminations on the systems, ensuring that appropriate provincial administrative bodies are properly notified
- Overseeing tracking and notifications to agents and up-line management regarding expiring licenses and expiring errors and omissions coverage to ensure standards are met
- Collaborating with corporate Compliance in response to inquiries pertaining to contracting and licensing issues, meeting established service level standards

**Knowledge/Experience/Skills**:

- Proven track record of performance management and successful team development
- Excellent interpersonal skills: ability to build and maintain relationships with employees, leaders, and internal and external stakeholders
- Creative problem solver and demonstrated ability to make process improvements
- A “take charge” attitude along with the ability to self-manage workload and priorities in a changing and evolving environment. This includes effective time management, multi-tasking, and prioritizing skills
- Must have the initiative and ability to look for and champion improvement opportunities. Adaptable to on-going change and lead by example
- Experience in life insurance industry is a must
- Knowledge of Canadian provincial and federal insurance regulations along with individual insurance products is an asset
- Advanced verbal, written, and interpersonal communication skills required to effectively communicate with internal and external customers; fluency in French is an asset
- Demonstrated ability to prioritize own work and work of others; can work effectively under pressure and time constraints within a fast-paced environment
- Sound analytical thinking, planning, prioritization, and execution skills

At Canada Protection Plan and Foresters Financial, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.

INDCPP

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