Business Development Coordinator

3 weeks ago

Surrey, Canada White Rock Dodge Full time

**Do you have what it takes to join one of Canada’s Best Managed Companies?**

White Rock Dodge, is seeking a customer service oriented individual comfortable with making inbound/outbound calls to join their team as a Full-time Business Development Coordinator. We offer a great benefit package, fun & energetic environment and easy hours to accommodate a work/life balance.
If you are looking to join a fun environment and a company that supports your growth, this is the role for **YOU**

**About the Role**

The Business Development Coordinator initiates automotive services and repairs by utilizing both phone and internet strategies.

**Schedule**:Full-Time,** **Monday - Friday

**Primary Duties and Responsibilities**:

- Efficiently helps customers (internal and external) with the highest level of service
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records and examining service schedules, effectively communicate to service advisors and/or technicians
- Generates service appointments by following the TAG’s retention and Business development program
- Services all allocated sales/service inquiries in a prompt and effective fashion
- Prepares a detailed and accurate estimate of all service scheduled with client and ensure estimates are communicated to customers
- Conducts after service follow up calls
- Communicates customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file
- Facilitates and follows Canadian Anti-Spam Legislation procedures
- Remains abreast on all manufacturer maintenance schedules, updates and outstanding recalls
- Remains abreast on industry and market trends

**Qualifications**:

- Previous experience as an Automotive Appointment Coordinator is preferred but not required
- A proven track record of success in sales and customer service
- Excellent interpersonal and relationship-building skills
- Strong communication skills
- Excellent customer service skills
- Computer skills with proficiency in Microsoft Office
- Valid Class 5 or 7 BC driver’s license with a clean driver’s abstract

**About Us**

Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as “TAG”, is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia. We have recently been recognized as one of **Canada’s Best Managed Companies** and have been awarded the **Canadian Automotive Industry Laureate Award for Business Innovation**.

**Our business is a people business, and we constantly invest in our team’s development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.**

**Careers with Trotman Auto Group provide**:

- In-house training from our exclusive TAG University and TAG Leadership Academy
- Among the best pay in the automotive industry
- Great benefits for full-time employees
- Advancement within TAG
- Close-knit team and exciting environment

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