General Manager

4 weeks ago


Burlington, Canada Activate Games Full time

**DESCRIPTION OVERVIEW**

This is a full-time, permanent position. On-the-job training will be provided by the Regional Manager and will be carried out over a period of 2 months. Overtime may sometimes become available depending on business needs. Hours of work must be flexible to meet the needs of the business. Hours worked will be a mixture of days, evenings, and weekends.

**SUMMARY OF DUTIES AND RESPONSIBILITIES**
- Business Development_
- Oversee day-to-day operations including interpreting and communicating company goals.
- Help develop company initiatives focused on business growth and aid in implementing initiatives among internal staff.
- Help raise brand awareness and drive company sales through local event involvement, and marketing campaigns as directed by our marketing department.
- Being an on-site contact for external partners.
- Participate in various business-focused meetings, including regular additional training, development of skill set, and company initiatives.
- Customer Relations_
- Help check-in customers, take payments, and coach others on your team to do the same to the highest degree of customer satisfaction.
- Scheduling shifts to engage with customers through meaningful interactions during their gaming experience.
- Creating a lasting impression on customers through a high/positive energy attitude.
- Ensuring customer satisfaction is a high priority and always top of mind.
- Proactively greeting and interacting with all customers.
- Receive and communicate customer suggestions for business process improvement.
- Staff Relations_
- Scheduling duties, as required, to ensure peak periods are properly staffed.
- Leading in the hiring of new employees and creating a talent pipeline focusing on business development for all roles.
- Overseeing employees, including coaching formally and informally.
- Creating development plans for staff members and business development.
- Aiding in training and evaluations of new and current employees.
- Training, creating and presenting evaluations, and development of new and current employees.
- Maintenance Duties_
- Ensuring that gaming facilities are running at optimal levels.
- Performing regular general inspections of front desk and gaming areas.
- Completing weekly and monthly checklists to ensure inventory levels are properly maintained.
- Communicating any location areas requiring attention to the appropriate department.
- Performing daily cleaning and maintenance duties in compliance with company standards.
- Managing and overseeing facilitating activities including front desk and gaming area.

QUALIFICATIONS
- 4 or more years of previous experience in a similar role is required.
- Must be able to work day/evening/weekend shifts with open availability.
- Proven ability to read, interpret, and communicate company initiatives.
- Previous experience in a high performance customer service setting is required.
- Ability to work various shifts starting as early as 8am and ending at 1am is required.
- Reliable transportation during the hours mentioned above is required.
- Previous experience overseeing a team of 10+ is an asset.

ADDITIONAL SKILLS
- Relentless focus on customer experience, ensuring all aspects of the experience is smooth.
- Ability to foster strong working relationships with various internal and external partners.
- CPR Level C/AED Training/Basic First Aid considered an asset.


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