General Manager(Store Manager)
3 months ago
Company Kinton Ramen Burlington Appleby Line
Address 2500 Appleby Line C4 Burlington ON L7L 0A2
Job Title
General Manager
Management Level
Management
Reporting to --Owner &
Regional Management
Corporate Values
Better Than Yesterday
Job Overview
General Manager is the restaurant’s most senior leader and is responsible to develop and
facilitate the required capabilities to deliver results at their restaurant. The General Manager
plans and directs all restaurant day-to-day operations and is accountable for key financial and
performance measures, including sales, service recovery, health & safety, cleanliness
inspections, guest experience, and employee engagement & retention.
Job responsibilities
[Financial & Restaurant Profitability]
- Review, understand and operate towards the business goals and financial targets
established by Regional Management
- Suggest operational improvements that drive restaurant sales or reduce costs
- Identify opportunities and best practices to improve profitability
- Alignment and maintaining margins according to plan ensuring inventory accuracy
[Food & Restaurant Safety]
- Ensure compliance with employment standards, human rights, health and safety, and
WHMIS
- Ensure effective implementation and compliance of food safe and pest control programs
- Lead and drive restaurant quality checks including cleanliness inspections
- Submit requests for repairs and maintenance of the equipment and facility when required
[Guest Experience]
- Serve weekly in FOH or in the kitchen, preparing, cooking, and presenting menu items to
maintain quality, consistency, and culinary leadership
- Observe, assess, and score the restaurant based on the pre-set brand standards audit
- Coach management and employees in the moment to educate and inspire a change in
behavior
- Identify root causes to restaurant opportunities and develop action plans with Regional
Management. Resolve in a timely manner
- Ensure negative guest experience issues which have been identified are resolved
[Employee Engagement & Development]
- Train, coach and develop staff to deliver a positive and performance-motivated employee
culture
- Ensure that the restaurant is fully staffed with the right people by adhering to approved
recruitment process developing and retaining great employees and maintaining a pipeline of
- Support corporate HR Department’s employee policies, procedures, and programs for a
consistent experience for all employees
- Ensure all employee relations inquiries and complaints are handled promptly
**Qualifications**:
[Experience]
- Minimum 2 years hospitality/food & beverage industry experience in a leadership role
- Secondary Education or equivalent proven and related work experience
- Food Safety and Responsible Alcohol Service certifications are required
[Skills & Qualifications]
- Strong communication skills in English; Japanese is considered an asset
- Strong leadership skills with an entrepreneurial spirit
- Driver of sales, profitability, and operational efficiency
- Proven history of hiring, coaching, and training
- Effective decision-making skills
- Effective conflict management skills
- Innovative, detail oriented, and quality conscious
- Understanding of food handling and sanitation standards
- Positive attitude and a consistent display of professionalism
- Ability to take constructive feedback and leadership
Hours of Work
- Full-time position
- must have open availability
- Ability to work flexible shifts
- mornings, days, evenings, weekends, holidays
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. This position requires
standing for up to 44hrs/weekly (not include break), walking, bending, kneeling, stooping, and climbing all day.
Specific vision abilities required by this job include close vision, distance vision, color vision,
peripheral vision, depth perception and ability to adjust focus. This position also requires lifting up
to 50lbs from floor to waist, waist to shoulder and shoulder to above head. This position also
required twisting, turning, and reaching.
Health & Safety
Must work in compliance with the Occupational Health and Safety Act Regulation and follow in
accordance to the Company’s Health and Safety policies and procedures.
Diversity & Inclusion
employment equity and diversity in the workplace, and welcome applicants from diverse
backgrounds.
Accommodation
Accommodations are available for applicants with disabilities throughout the recruitment
process. If you require accommodation for interviews or other meetings, please feel welcome
Employee Declaration
I acknowledge receipt of this Job Description and Demands Analysis. I understand, agree, and
accept responsibility of my duties and agree that I am in good physical condition to accept the
job demands as outlined above.
From: Kinton Ramen Burlington Apple
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