Team Leader

4 weeks ago

Windsor, Canada Global Excel Management Full time

Job Description**:Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development?**
As a Claims Management Team Leader, you’ll be responsible for the prompt examination and administration of claims while meeting the operation goals and objectives of Global Excel Management.
**What does your typical day look like?**
- Oversee Claims Management Team Members;
- First point of contact for employees regarding procedural and workflow issues;
- Participate and provide feedback with Claims Managers regarding personnel activity concerning hiring, training, development, and evaluation of employee performance;
- Assure claims processing timeframes and deliveries are adhered to;
- Handle first level of disputes or complaints from clients/providers and escalate to manager when necessary;
- Prepare and review daily, weekly, monthly reports;
- Support and train employees on day to day operational functions
- Implement process and workflow changes when required to ensure quality of work metrics are met, including but not limited to onboarding new business

What skills and training do you need?
- A University degree or college diploma preferred, but not required;
- Full understanding of travel insurance, insurance terminology and case management; (an asset)
- Proficiency in Microsoft Office suite;
- Excellent organizational skills with a strong attention to detail and good problem-solving skills;
- Ability to handle sensitive and confidential information;
- Show empathy, understanding and patience to customer needs and ability to deal with sensitive and stressful situations.

We offer you:

- Competitive vacation package;
- An extensive benefit package that includes health, dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.**To get a taste of the Global Excel life and for more information on our company, please visit our Facebook and Instagram pages, as well as our website, and our LinkedIn profile**:

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